Program Coordinator, SVC

PROGRAM COORDINATOR

ABOUT THE POSITION: The Program Coordinator provides oversight and coordinates programming for the assigned supportive housing program. Programing will directly address guest barriers and enable a smooth transition from homelessness into next step housing. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging with the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

ABOUT THE PROGRAM: Compass Veterans Center: Shoreline (SVC) provides permanent supportive housing and case management for 21 male-identifying and 4 female-identifying individuals who are Veterans. Through a Trauma-Informed Care lens, we provide a safe and welcoming space for Veterans to create stability, hope, and community. Staff adopt a supportive, non-judgmental stance, providing residents with opportunities to make better decisions, set goals, and motivate residents along their pathway of change.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families and communities for health, justice and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency visit www.compasshousingalliance.org.

LOCATION: Echo Lake Neighborhood (Shoreline, WA)

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt

SCHEDULE: Tuesday-Thursday 12-8pm & Friday-Saturday 7am-3pm; plus evenings and weekends as needed for emergencies

MEAL PERIOD: Unpaid

SALARY RANGE: $26.92-$30.77 per hour DOE within Compass range

FULL TIME BENEFITS INCLUDED: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 11 Paid Holidays, Retirement Plan, Employee Assistance Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Program Coordination

o Coordinate daily operations of program.

o Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.

o Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.

o Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.

o Know and understand the contracts and ensure compliance with contracts is being met.

o Provide supportive crisis counseling and case management support to program participants as needed.

o With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.

o Participate in ongoing training and program development.

o Train and ensure the enforcement of program policies and agency rules.

o Work in conjunction with other Compass programs to support the agency's mission.

Staffing

o Hire, train, and supervise Shift Supervisors and the day shift Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services.

o Develop schedule and ensure shift coverage.

o Provide leadership support to all program staff.

o Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.

• Manage staff scheduling and ensure adequate coverage to provide service delivery.

o With Program Manager facilitate regular team Staff Meetings.

Participation in Service Delivery

o In support of the program, work with Program Manager and the Housing Services Director to help facilitate program improvements and developments including staffing decisions, and auxiliary services.

o Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.

o Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for front-line staff.

o Perform daily activities as needed to keep the program running smoothly.

Leadership

o Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.

o Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.

o Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.

o Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.

o Serve as a member of the management team.

o Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

o Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.

o Handle conflict situations proactively and effectively, modeling good conflict resolution skills.

o Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.

o Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.

SUPERVISORY RESPONSIBILITIES

Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise Program Assistants and Relief Staff.

o Interview, hire, and train staff

o Plan, assign and direct work

o Monitor performance

o Provide recognition to staff

o Provide coach/counseling and discipline, when necessary

o Address complaints and resolve problems

KNOWLEDGE,

SKILLS,

AND ABILITIES

• Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services.

• Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.

• Knowledge of program services and local resources for individuals who are experiencing homelessness and housing insecurity, as well as the ability to develop a network of providers to serve the needs of agency clients.

• Ability to coordinate, supervise and direct the work of others to achieve results.

• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.

• Knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.

• Ability to follow agency policy and procedures to maintain safety and security within the facility.

• Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.

• Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.

• Promote a team environment that values, encourages, and supports differences.

• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.

• Relate openly and comfortably with diverse groups of people, while valuing their differences.

• Model sound interpersonal boundaries and emotional intelligence.

• Manage difficult interpersonal situations effectively.

• Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions. Strong problem solving, time and project management skills are required to be successful in this role.

• Strong problem solving, time and project management skills are required to be successful in this role.

• Aptitude for learning new technology skills with Microsoft products and other internet-based software.

• Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

EDUCATION

AND/OR

EXPERIENCE

• A minimum of 2 years' experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.

• A minimum of 1 year' experience in direct supervision/management of people, desired.

• A minimum of 2 years' experience in case management or a direct service role serving those living unsheltered, desired.

• Awareness and/or training around issues of equity, intersectionality, and belonging, desired.

• Experience working in an environment where language may be a barrier, desired.

• Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).

• Valid WA driver's license, proof of insurance, and a driving record that meets Compass standards, required.

• Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in social work or related field would be a complement to the required experience.

PHYSICAL

DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

o While performing the duties of this job, the employee is regularly required to talk and hear.

o The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally lift office products and supplies up to 20 pounds.

o Work takes place in a shelter/housing environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required. Infrequently requires exposure to outdoor weather conditions.

o Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create, and edit documents, listen and participate verbally at meetings.

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.

WORK

ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.

Employees can reasonably be anticipated to come in contact with hazardous chemicals, blood borne pathogens (BBP), and other potentially infectious materials (OPIM) which require following basic safety precautions. Regular training will be provided by Compass that covers all elements of the occupational exposures, such as BBP, OPIM, and hazardous chemicals, expected to be found in the work environment.

This position is eligible for occasional remote work per manager approval.

Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.

EQUAL

OPPORTUNITY EMPLOYMENT

Compass Housing Alliance maintains practices and policies that eliminate barriers to equal employment opportunity and strives to ensure that applicants and employees are treated without regard to race, color, religion, creed, sex, sexual orientation, age, national origin, citizenship or immigration status, gender identity, genetic information, honorably discharged veteran or military status, marital status, status as a victim of domestic violence, sexual assault or stalking, political ideology, sensory, physical or mental disability, caste status, the use of a trained service animal by a person with a disability and all other groups protected by law. Compass's policies and practices are intended to promote diversity and equal employment opportunity in all aspects of employment, such as: recruitment, selection, compensation, hours of work, work schedules, benefits, training, retention, promotions, demotions, transfers, advertising, layoff, and termination. All employees of the agency are required to comply with the provisions of these policies. Failure to do so may result in disciplinary action up to and including termination of employment.