Program Coordinator Senior

Department: Global Learning Office

Salary/Grade: EXS/6

Job Summary:

Provides direction in reviewing & recommending policy & procedure designed to enhance operational excellence of Global Learning Office (GLO) program administration, advising and related student services in order to ensure success. Manages a full range of student services including recruitment, advising, application, pre-departure preparation, post-return reflection and campus re-entry for a large portfolio of study abroad programs. Manages co-curricular programs as assigned in order to expand undergraduate engagement with global learning opportunities. Ensures the effective, compliant, & efficient daily management of all operational, financial, & business functions in support of the Global Learning Office's mission. Represents assigned programs/projects on internal & external administrative affairs by recommending alternatives & suggestions. Represents the Global Learning Office as liaison to academic and student services departments and offices and student organizations across Northwestern and in external relations with program partners and vendors.

Administration

Budget & Financial

Communications

Evaluation

Events

Facilities & Safety

Faculty Support

Grants/Contracts

Human Resources

IT Services

Outreach

Program Development

Recruitment

Regulatory Compliance

Strategic Planning

Student Support

Please note: This position is required to work evening and weekend events occasionally throughout the academic year to participate in events on campus. The position also entails occasional travel to off-campus meetings, program site visits and professional conferences.

Specific Responsibilities:

Administration

• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.

• Develops, maintains & reports on quantitative and qualitative performance measures.

• Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.

• Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.

• Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.

• Issues work order requests for maintenance, repairs & upgrades.

Communication, Outreach & Recruitment

• In coordination with Communications staff, for programs in portfolio:

• Ensures program/project success in regard to revenue & expense goals including recruitment, participation, etc.

• Identifies opportunities and strategies for short- and long-term growth & expansion.

• Creates & implements program/project brand identity and marketing & advertising strategy.

• Oversees marketing of new and current programs, working with program partners.

• Ensures that all advertising and marketing materials accurately represent programs.

• Pursues opportunities for alumni contact & solicitation.

Evaluation

• Manages development and maintenance of evaluation processes including associated metrics and key performance indicators.

• Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.

• Collaborates with internal/external partners to implement changes designed to improve/increase program/project goals/objectives.

Events:

• In coordination with Communications staff:

• Manages programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.

• Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.

• Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Program Development

• Researches competitor, and state-of-the art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.

• Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.

• Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.

• Oversee development and implementation of new program/project initiatives.

• Manages relationships with partners, foundations, etc. and coordinates logistical support

• Continually assesses and innovates program/project to achieve educational goals.

• Develops strategy for program/project growth and expansion.

Regulatory Compliance

• In collaboration with GLO and OGSS leadership:

• Manages development & implementation of processes & procedures for all safety, security & compliance programs.

• Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.

• Develops the creation &/or implementation of associated training.

Strategic Planning

• Manages & implements strategic plans.

• Reviews plans, meets with leadership & key faculty & staff.

• Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.

Student Support

• Manages recruitment, application evaluation, interview, selection and notification of students or participants.

• Implements adminissions criteria in accordance with associated NU policy.

• Supervises student orientation, registration, student life, graduation, etc.

• Supervises student matters, such as academic probation and other issues escalated from staff.

• Implements an advising system to support all students, including working directly with prospective and enrolled students on issues ranging from qualifications for enrollment, course and placement planning, as well as career planning.

• Implements a department strategy for structure, process, & staff support of students.

• Prepares academic year course schedule; monitors course registration & enrollments.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 2 years program/project administration or other relevant experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent oral and written communication skills.

• Intermediate knowledge of word processing, spreadsheet, email, and database software programs.

• Well-developed organizational skills and the ability to independently prioritize and handle multiple tasks, turning general instructions into specific action steps.

• Ability to quickly and effortlessly change direction based on new/changing priorities.

• Proven problem solving skills and attention to detail.

• Excellent interpersonal skills and the ability to advise with sensitivity, including providing appropriate referrals, maintaining confidentiality, and handling sensitive matters with tact and discretion.

Preferred Qualifications:

• Experience working in an office environment. or similar setting.

• Experience studying, living, or working within an intercultural context.

• Prior work experience in study abroad and/or international program management and administration.

• Experience engaging with cultures different than your own in an international context or within the U.S.

• Demonstrated commitment to working with and for diverse colleagues and constituents of varying identities.

• Experience working with postsecondary staff, students, and faculty.

• Demonstrated experience in evaluating academic records.

Preferred Competencies: (Skills, knowledge, and abilities)

• Excellent computer and data management skills, including spreadsheets, word processing, databases, and presentation software.

• Experience with TerraDotta or similar study abroad platform.

• Foreign language skills.

• Ability to handle complex projects and work independently to follow them through to completion.

The target hiring range for this position will be between $56,000 - $60.000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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