Program Coordinator - Placement And Testing Center

Position Summary

The Program Coordinator for the Placement & Testing Center resides at the front desk, and provides responsive, courteous, and professional customer service while relaying detailed information regarding placement and testing functions provided at the center for prospective and continuing students, faculty, staff and the general public. This position will administer placement, program entry, instructional, proctored and computer-based testing.

5% King County Premium Pay will be added on top of the posted salary

Open Until Filled

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

Position Responsibilities

Diversity, Equity, and Inclusion Responsibilities:

• Maintain productive work relationships while considering multiple perspectives

• Demonstrate awareness of others' social identities (e.g. race, gender, disability status, religion, etc.) and their relevance in the workplace

• Articulate the department and division's commitment to diversity, equity and inclusion and the reasons for its importance

• Promote a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively and hold team members accountable

• Form respectful relationships with individuals and organizations representing diverse constituencies

• Seek regular input to better understand diversity, equity and inclusion issues

• Promote a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity and inclusion

• Recognize and address incidents of explicit and implicit bias in the workplace

• Be and remain actively involved in advancing diversity, equity, inclusion, and racial justice and equity in projects and teams, to include active participation in workshops, discussions, and learning opportunities

Customer Service Duties:

• Provide inclusive, equitable and professional customer service in-person and online, over the phone, and via email to prospective and continuing students, faculty, staff, and community members as to placement and testing and general college services, policies and procedures

• Develop and maintain a working knowledge of the services provided by departments with Student Affairs and Instructional areas in order to respond to and/ or refer inquiries appropriately and accurately

• Actively listen and exercise independent judgment and critical thinking skills to determine the needs of students and others served

• Maintain order and composure in stressful conditions and professionally diffuse potentially escalating situations and people

Placement & Testing Duties:

• Administer placement, program entry, instructional, proctored and computer-based testing

• Maintain a general knowledge of Green River College's, and other colleges in the SBCTC system, placement policies

• Evaluate student's placement documents using GRC's placement policies and Placement Reciprocity

• Accurately maintain files, exams, and databases; appropriately handle sensitive and confidential information, while maintaining compliance with FERPA regulations

• Consistently maintain a secure testing environment to ensure testing integrity by enforcing established procedures and policies including, but not limited to, identification, electronic devices, room monitoring, etc.

• Complete work tasks as part of a team and independently, including taking initiative

• Troubleshoot technology issues in collaboration with campus and vendor representatives

• Perform related duties as required

Qualifications

Minimum Qualifications:

• Associate degree and three years of experience in teaching, training, counseling or testing; or equivalent combination of education and experience

• Demonstrated excellent written and oral communication skills, including the ability to express ideas and information in language that is appropriate to both the complexity of the topic and the knowledge and understanding of the recipient

• Strong attention to detail, organizational and problem-solving skills, with an ability to multi-task in a high-volume setting

• Proficient in Microsoft Office: specifically, Word, Excel, SharePoint, Teams and Outlook, internet resource navigation, and general office equipment use

Preferred Qualifications:

• Bachelor's degree

• Ability to fluently speak another language in addition to English (Spanish, Vietnamese, Chinese, Somali, Russian, or Ukrainian preferred)

• Previous experience with PeopleSoft (ctcLink)

• Previous experience as a Pearson VUE Test Administrator

• Previous experience in Washington Community and Technical Colleges

Supplemental Information

Required Training:

• Non-discrimination

• Ethics

• Child Abuse and Neglect

• Safety Orientation

• PearsonVUE Test Administrator

• Title IX

• Procurement 101

• Campus Safety Authority (CSA)

• FERPA

Special Requirements, Licenses and Certifications:

Successful candidates must be able to become a Pearson VUE Test Administrator (TA) within 60 days (about 2 months) of hire. The TA exam is free and must be completed annually. Individuals must wait six (6) months after completing any testing administered through Pearson VUE prior to becoming a TA, and must wait six (6) months after being a TA to take a Pearson VUE exam. A list of test owners who work with Pearson VUE can be found at https://home.pearsonvue.com/For-test-centers/Deliver-these-exams.aspx.

Working Conditions:

• Must have the ability to sit for prolonged period of time at a desk/computer workstation

• Must have the ability to move freely about the front desk and all testing areas to retrieve and file materials, set up and assist students at computers, and monitor the testing rooms

• Frequent repetitive arm, hand, and finger motions

• Frequent use of computer and exposure to terminal screen in performing work assignments

• Work in an office setting with frequent interruptions and a high volume of in-person customer interaction

• May need to carry, lift or move equipment/supplies up to 30 lbs

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position.

• A Cover Letter which specifically describes how you meet each qualification

• Resume

• Supplemental question(s)

(*) Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. - 6 p.m. pacific time.

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.)

At this time, Green River College does not offer H1B Visa.

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College's Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, 253-288-3315. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.

More than Just a Paycheck!

Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the Public Employee Benefit Board, and most classified staff members will participate in either WA state's PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:

Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.

01

Describe how your experience, education, and professional development inform your understanding of diversity, equity, and inclusion.

Required Question

Agency Green River College

Address 12401 SE 320th Street

Auburn, Washington, 98092

Website http://www.greenriver.edu/