Program Coordinator, Patient Scheduler; Full-Time Days

b>UW Medical Center-Montlake

• Heart Institute has an outstanding opportunity for a Program Coordinator

• UWM Patient Scheduler.

WORK SCHEDULE

Full-time, 100% FTE (40 hours per week)

Day Shift

POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth

DEPARTMENT DESCRIPTION

The Heart Institute at UW Medical Center

• Montlake provides a full range of heart healthcare and prevention services.

Our services include general cardiology, cardiac diagnostic imaging tests and procedures, cardiac surgery, arrhythmia management and electrophysiology, interventional cardiology, structural heart services, advanced heart failure management, heart transplant and ventricular assist devices (VADs), adult congenital heart disease management, cardiac psychiatry, cardiovascular genetics and other advanced services.

PRIMARY RESPONSIBILITIES

Review and prioritize incoming referrals from multiple sources using their knowledge of each physician's specialized skill set

Triage incoming referrals to assure the appropriate specialist will be reviewing referrals

Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner

Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference

Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance

Manage and resolve a high volume of phone inquiries and messages

Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations

Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling

Serve as a primary program contact to other departments, patients, providers outside facilities

REQUIRED POSITION QUALIFICATIONS

High school graduation or equivalent AND two years of experience in the program specialty

Three years of Patient Support Service experience

OR

An equivalent combination of education/experience

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest.

As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street.

Excellence. Exploration. Education. Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Find your place at Washington's only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.

REQUIREMENTS: Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:

• PATIENT SERVICES SPECIALIST 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
• PATIENT SERVICES SPECIALIST 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.