Program Coordinator II

Position Details

Position Information

Recruitment/Posting Title Program Coordinator II Job Category Staff & Executive

• Administrative & Support Department RBS - Undergraduate Nwk Overview Posting Summary

Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Program Coordinator II. Reporting to the Assistant Deans of the Rutgers Business School, Undergraduate

• Newark (RBS-Newark) program. The position is primarily responsible for overseeing the front desk operations for the RBS-Newark Student Services Office.

This position is responsible for and not limited to the following key duties.

• Answering and addressing common concerns and questions for students and visitors who enter the office (triage)

• Provides referrals and direct questions to appropriate offices/individuals, answering the office's phone line, replying to inquiries that come to the general office email account

• Assists with providing content and information for the office's online chatbot and ensuring the program's website stays up-to-date and accurate

• Manages the program's social media accounts

• Provides high-level administrative support to the Assistant Deans, Student Counselors, and the other Program Coordinators by assisting with the coordination and administration of various tasks and projects as directed, and specifically the RBS Student Ambassadors

• Executes other duties as assigned throughout the year demonstrating the capability to learn new information, understand it and use that information to effectively create positive change.

Due to the nature of this position and its open location, this person must maintain an organized and confidential area. This position requires occasional evening and weekend hours, and occasional travel to New Brunswick

Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement

This position requires a fully on-site work arrangement.

FLSA Nonexempt Grade 03 Position Salary Annual Minimum Salary 48372.000 Annual Mid Range Salary 60147.000 Annual Maximum Salary 71921.000 Standard Hours 37.50 Union Description URA-AFT Administrative Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Seniority Unit Terms of Appointment Staff

• 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Requires a bachelor's degree or an equivalent combination of education and/or experience demonstrating knowledge and understanding of office administration, organization, and coordination.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Requires strong customer service and communication skills, along with proficient computer literacy, specifically Microsoft Excel, Word, PowerPoint, mail merge, and website content editing

• Must be able to manage multiple tasks with frequent interruptions as the position is located in a high-volume foot-traffic area

Preferred Qualifications

• Excellent customer service experience is preferred, ideally in a student/academic service and/or in a higher educational institution

Equipment Utilized

• Micrsoft Office Suite: Word (for standard word processing,) PowerPoint (for presentations,) Access (for data management,) and Excel (for report production.)
• University audit program (Degree Navigator), a large number of documents (PDF and DOC) utilized both by us and the SAS-N Dean's Office, and New Jersey Transfer

Physical Demands and Work Environment

• Requires occasional evening and weekend hours, and occasional travel to New Brunswick

Special Conditions

Posting Details

Posting Number 24ST0968 Posting Open Date 04/30/2024 Special Instructions to Applicants Regional Campus Rutgers University-Newark Home Location Campus Rutgers University-Newark City Newark State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• What is the highest level of education you have completed?

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• Ph.D.

• How many years of administrative experience do you have?

• 0-1

• 2-3

• 4-5

• 6+

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter/Letter of Application

• List of Professional References (contact Info)

Optional Documents