Program Coordinator I --Temporary Solutions

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.

Visit www.nctemporarysolutions.com for employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position.  All temporaries are limited to one NC State Government temporary assignment at a time.

Individuals hired in a temporary State job must be fully qualified for the job.  OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs.  Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located in Raleigh

• Wake County.

Job Order Hourly Rate of Pay: $17.50 (Based on education and/or years of relevant work experience reflected on the application).

This temporary position will be assigned to the Department of Transportation. This position is located at 1421 New Bern Ave., Raleigh, NC 27610.

This temporary position will be assigned to the Department of Transportation

• License & Theft Bureau / Dealer Unit. This position will be responsible for processing applications, maintain records and files and expediting the processing and issuance of licenses, plates, and documents necessary for motor vehicle dealers and salesmen to be licensed. This position is responsible for providing quality customer service and accurate information to customers in-person, by telephone and/or through electronic means. Additionally, this position is responsible for responding to questions and complaints by researching and providing a resolution to the situation. This position is responsible for citing statutory requirements and providing interpretations of the North Carolina laws, codes and agency policies that govern dealer licensing. This position shall assign the plate inventory for the Unit and complete the daily deposit.

The program area for this position includes one or more of the following:  working knowledge of the license plate issuance process, DMV customer service, and/or working knowledge of statutory requirements related to dealer licensing.

NOTE:  Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered. NOTE: "See Resume" is not acceptable to show work history.

• Working knowledge of standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, teller scan bank systems, calculators, and copiers.

• Experience interpreting and/or explaining policies, procedures, and laws to a diverse clientele.

• Experience communicating effectively both orally and in written form.

• Demonstrated ability to independently review information, make decisions, and perform tasks.

• Knowledge administrative codes, and North Carolina General Statutes, as it relates to dealer rules and regulations.

• Experience responding and resolving various customer service issues

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience.For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.

To check the status of your application, please log in to your account and click "Application Status."  If you are selected for an interview, you will be contacted by the hiring agency directly.

If there are any questions about this posting, please contact TSRecruit@nc.gov and/or 984-236-1040.

Temporary Solutions

Office of State Human Resources

1110 Navaho Drive, Suite 200

Raleigh, NC  27609