Program Coordinator, Housing Facilities & Operations

Position Details

Summary

Operating Title Program Coordinator, Housing Facilities & Operations Long Classification Title Program Coordinator I Campus Location Durham Department UNH Housing Summary of Position

Under the supervision of the Housing Facilities and Operations Manager, this position is a program coordinator for the array of operational student staff within Housing. The program coordinator has several responsibilities that includes the Housing maintenance request system of approximately 1.2 million square feet of residential buildings. The program coordinator maintains the organization of key systems and assists the Housing electronic card access team. They manage the signage program for all of the residential buildings across campus. They support and develop the repair crew for fall, spring, and summer semesters. They support the Housing pest and mold management systems. The program coordinator reviews and updates the standard operating procedures for Housing.

Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 2 years Additional Job Information Posting Number PS4690FY24 Other minimum qualifications

• Bachelor's degree and 2 years of facilities management related experience.

• Position requires strong oral and written communication skills, computer skills and a valid driver's license.

Additional Preferred Qualifications

• Position prefers candidates with strong oral and written communication skills in English and Spanish languages.

• Experience working in housing facilities at an institution of higher education and one year of past supervisory experience is preferred.

• Knowledge of building trades, grounds, and housekeeping fields as well as basic building life safety and fire codes.

• Knowledge of construction materials means and methods.

• Financial analysis skills related to facilities management, purchasing and procurement experience.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/61616 Percent Time Information (FTE) 1.00 Grade 15 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date 06/20/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. Valid Drivers License and Safe Driving Record

Duties / Responsibilities

Job Duties

Duty/Responsibility

Maintenance Request System

• Oversee and monitor maintenance requests coming into StarRez from students and staff.

• Determine appropriate action with maintenance requests.

• Initiate work orders for Facilities Division staff to complete or refer reports within Housing, as needed.

• Follow-up with Facilities Division and residential staff to review, update, and close out work orders.

• Use data and reporting tools to identify repeat problem areas and help determine if a larger issue is evolving.

• Inspect work to ensure it meets UNH Housing standards.

• Meet regularly with Housing, Facilities, and Residential Life staff to review the progress and quality of work in assigned facilities.

• Develop and present recommendations for future facility related projects and preventative maintenance to supervisors.

Duty/Responsibility

Key Oversight and Management

• Manage the key and combination assignments for all resident halls and apartments.

• Ensure that all key cores and combination locks work properly and troubleshoot as needed.

• Responsible for working with the Facilities Division on key records and combination changes.

• Maintain and update the database of key and combination numbers for student and staff.

• Manage the annual distribution of keys to hall directors and apartment managers for distribution at opening.

• Oversee the management of the master key boxes in the Housing office.

Duty/Responsibility

Pest and Mold Systems

• Support Housing's pest and mold management systems.

• Act as point person for students who have pests, mold, or other unwelcomed conditions noted in their maintenance requests or through phone calls / emails.

• Coordinate efforts with the Environmental Health and Safety Office, Facilities, and associated vendors to correct the issue and communicate to staff and students.

• Manage the department's Standard Operating Procedure (SOP) documentation and keep it updated through industry changes and collaboration with supervisors.

• Identify trends and attend workshops to ensure Housing and UNH are following best practices.

Duty/Responsibility

Repair Crew Support

• Responsible for supervising, guiding, developing, and supporting the work repair crew for fall and spring semesters.

• Collaboratively lead the Facilities and Operations student and adjunct work crews with supervisors.

• The crews consist of approximately 12-20 student staff who perform simple repairs, paint, move furniture, complete building assessments and inspections.

• Coordinate academic year work to ensure compliance with entry into student occupied spaces.

• Help develop and manage a summer program to prepare assigned buildings for fall occupancy.

• Monitor progress and quality of work and record work completed for accuracy and to inform future planning.

• Track supply usage and tool wear and tear.

• Order supplies through departmental partners through the year and for the summer turnover program.

Duty/Responsibility

Housing Signage Program

• Oversee the replacement of missing/damaged signs in Housing buildings following University guidelines and Housing signage standards.

• Identify signs needing replacement on a regular basis.

• Coordinate the order and install with the vendor including review of submittals, proofs, and install quality assurance.

• Perform other duties as assigned

Supplemental Questions