Program Coordinator, Exec Ed

Essential Duties

1.Oversees and coordinates program activities. Establishes, selects, implements, and coordinates administrative functions, procedures, and systems. 2.

Based on knowledge of and experience with program activities, objectives and staff, serves as principal source of information on policies, procedures, programs and office activities. Establishes and maintains professional relationships with internal and external contacts. 3. Processes and monitors expenses and ensures adherence to budgetary guidelines.

Prepares budget drafts based on existing budgets. May oversee, coordinate and/or complete applications and materials needed for grant submission. 4. Composes substantive correspondence and written material.

Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes, produces and distributes reports or portions of reports.

May create simple databases. 5. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy.

Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work. 6. Oversees, instructs, and coordinates activities of support staff. 7.

Ensure compliance with University, Federal, and State guidelines, rules, and regulations. 8. May perform other duties as assigned.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Position Focus:

The Learning Delivery Specialist is responsible for the curricular and operational aspects of executive education programs for the Yale School of Management (SOM) executive education clients, supporting a range of domestic and international programs. Programs may be delivered in-person or online.

Working collaboratively with the Learning Success and Learning Operations teams and various administrative departments at SOM, the Learning Delivery Specialist will support programs as assigned, taking on responsibility for all activities necessary with the planning and delivery of programs of the highest quality. This position reports to the Assistant Director for Learning Delivery.

Work closely with the Learning Success and Learning Operations teams to coordinate the necessary advance and contingency planning to ensure the smooth and successful execution of client learning initiatives. Coordinate travel logistics, room and meal planning, and local transportation for assigned clients and projects. Serve as a liaison on event related matters.

Develop strong working relationships with the university, vendors, international stakeholders, faculty, and clients. Able to clearly communicate and adapt to faculty requests.

Work closely with Learning Design colleagues to support the timely compilation, production, and distribution of course materials. Contribute to the development and improvement of innovations and program enhancements that will improve customer satisfaction, program effectiveness, and operational efficiency.

Serve as onsite troubleshooter for client programs and individual program participants. Draft, edit, proofread, and disseminate external and internal stakeholder communications related to program delivery.

In collaboration with colleagues in the Learning Success and Learning Operations teams, monitor contracts, participant feedback, program budgets, and expenses with suppliers. As needed and directed, research benchmarking data on pricing and services in the market, to improve the department's delivery of services.

Maintain and manage various education platforms. Logistically plan and execute live online programs using Zoom.

This includes tech troubleshooting, coordination with faculty, and executives. Other projects as assigned. The following Essential Duties are generic in nature; the information contained in this Position Focus are most relevant to this position.

Preferred Education, Experience and Skills:

Bachelor's degree. Demonstrated experience managing major corporate client relationships and/or events and facilitating the delivery of world-class service.

Proficiency in Adobe applications, especially InDesign. Proficiency in NovoEd or learning management systems and Monday.com or project management software.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.