Program Coordinator, Ex

Basic Qualifications

• High school diploma, GED, or equivalent required.

• 3+ years of experience in a customer service-oriented and/or administrative support role(s) or related experience is required.

• Education beyond high school may count toward experience.

• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Information

This is a 40 hours/week, overtime-eligible position.

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 2 days per week when a program is not in-session. This role is required to be onsite for the entire duration of a program when in-session. Specific days and schedule will be determined between you and your manager. The first 90 days of employment you will be required to be onsite.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.

Position Description

• Work closely with faculty to confirm session details, coordinate program material, arrange Information Technology (IT) and Audiovisual (AV) needs, and provide classroom support when programs are in session

• Be the primary contact for faculty and participants for all pre, during, and post program-related support

• Work closely with other HBS support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support

• Coordinate and administer program schedules for domestic and international programs

• Build and maintain participant websites for each program

• Coordinate experiential learning exercises and team-building activities

• Maintain records to document faculty material, participant feedback, schedules, vendors, and evaluations associated with program delivery

• Coordinate program logistics for on-campus programs, to include meals, housing, and special events, both on campus and at local venues

• Coordinate and host online sessions to include sharing documents and videos, administering polls, coordinating breakout rooms, monitoring attendance, and facilitating communication with faculty, participants, and the technology team, delivered primarily via Zoom or the Harvard Business School (HBS) Online Classroom

• Use Salesforce to track and manage participant enrollment and cancellations, and other program-related data

• Coordinate, process, and track program purchases and other expenses

• Staff the program office when programs are in session

• Facilitate online Zoom sessions

• Coordinate online live sessions, working closely with the Harvard Business School (HBS) Live Online Classroom team

• Collaborate with other Executive Education (Exec Ed) teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.

• Support the larger program delivery team in "all hands-on deck" activities Support other projects, department-wide initiatives, and other responsibilities at the discretion of the program manager and program delivery directors

• Responsible for other duties as assigned

Job Summary

The Program Coordinator works alongside another Program Coordinator and Program Manager to make up an Executive Education Program Delivery team. The Program Coordinator is responsible for pre-planning through the delivery of Executive Education programs, coordinating all logistics, both on-site and virtual delivery, facilitation of remote sessions, and day-to-day operations for the team's assigned portfolio of programs.