Program Coordinator, Ecoa & Elearning (Remote)

ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package

• Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts

• Employee Assistance Programs and additional work/life resources

• Referral Bonuses and Tuition Reimbursement

• Flexible PTO

• Volunteer Time Off to benefit the community

• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected annual base salary range: $41,490 to $64,500

GPS level: P1

SUMMARY OF POSITION: The Program Coordinator will be an integral contributor to the success of the eCOA, eLearning and Study Implementation teams. This role is responsible for supporting the coordination of study activities across departments including proposal and wok order preparation, harmonizing translation work across multiple studies and groups within Business Operations, and the development and maintenance of metrics and dashboard to support planning and resourcing The Program Coordinator will also support and scale the business unit through documentation management and seamless management of the lifecycle of eCOA and eLearning team tasks.

EDUCATION REQUIREMENTS: Bachelor's degree

QUALIFICATIONS/EXPERIENCE:

• Minimum 1-2 years' experience in a clinical trial or research setting or other clinical setting

• 1-2 years' experience in eCOA or Clinical eLearning setting preferred.

• Ability to successfully handle and prioritize multiple work requests and/or projects simultaneously with little or no immediate supervision.

• Ability to meet strict deadlines.

• Proven attention to detail and interpersonal skills with the ability to work across multiple departments and disciplines.

• Ability to function effectively in a fast-paced environment and assist with multiple projects simultaneously.

• Strong record of problem solving/decision making skills.

• Ability to multi-process, including analytical skills with a solution-based approach, driving key business initiatives to conclusion followed by process/initiative adoption.

• Ability to utilize software tools (e.g., JIRA/Salesforce/MS Teams) to monitor deliverable progress.

• Advanced knowledge of MS Office, specifically Word, Excel and PowerPoint as well as Adobe and MS Project and the ability to produce detailed reports and presentations using these tools.

• Must have patience and tolerance when working with ambiguity and processes/systems which are still under development with a willingness to be involved in operational detail to achieve.

• Knowledge of GCP.

• Attendance and punctuality are essential functions of the position.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Responsible for management of digital assets for eLearning library

• Coordinate departments Scales Management activities including project tracking, file sharing, localization management.

• Assist with LMS QC completion, tracking and management as needed.

• Collaborate with eCOA Clinical Scientist in the development of all study-specific eCOA documentation.

• Support compiling of audit-related eCOA and eLearning documentation.

• Develop expertise in JIRA and Monday.com (study management tracking); develop and maintain new form and study tasks within JIRA; review JIRA tasks for accuracy and consistency.

• Create and track department metrics, and preparation of aggregated reports and/or dashboards.

• Assist with new study triage/strategy activities.

• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

• Perform other job duties as assigned by management.

• Ability to multi-process, delegate project tasks.

• Advanced skills in MS Word, Excel, and Adobe.

TRAVEL REQUIREMENTS: Ability to travel domestically less than 5% of the time, including overnight stays as necessary, consistent with business needs and office location.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time and occasionally required to lift 25lbs (11.3 kg). Further guidance on physical activities, requirements, visual acuity, and working conditions is available in HCM.

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WCG is proud to be an equal opportunity employer

• Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law.