Program Coordinator

Job Summary

The Program Coordinator is a member of the leadership team who provides clinical and administrative support of the day-to-day operations for the clinics and/or diagnostics workflows within the department. Partners with the supervisor/manager/director to coordinate and support patient registrations/scheduling/billing-coding while monitoring and tracking denials. The Program Coordinator is support for all front-desk team members in leading education, training, and ongoing competency. The Program Coordinator provides direction and support for supervisors, manager, Medical Director, and/or director related to clinical quality & safety, day-to-day operations, and finance.

Essential Functions

• Provides informal leadership for practice development for new hires and front office staff.

• Assesses competency of all clinic staff.

• Identifies needs and participates in the development and implementation of new programs.

• Reviews, updates, develops and implements new process and procedures for patient scheduling and Insurance authorizations.

• Assists in coordinating with supervisors on the day to day activities.

• Assists with ensuring compliance with accrediting and regulatory agencies such as, however not limited to AASM and Joint Commission guidelines.

• Responsible for education of front desk staff.

• Perform competency assessments of clinic staff.

• Utilizing the PDCA and/or Kaizen methods; coordinates the performance Improvement activities.

• Develops and oversees data collection for and the assessment of projects as they pertain to the department.

• Works with manger/director to meet/exceed monthly budget expectations.

• Coordinates physician and physician extender (NP) schedules to maintain optimal support.

• Other Responsibilities: · Performs other duties to meet the needs/objectives of the department. · Consistently, responsible for expectations related to behavior and performance and to meet the individual and departmental objectives established for People and Systems, Quality and Safety, Service, Growth, Finance, and Education and Research. · Participates in department based as well as corporate based monthly/bi monthly/annual meetings.

• Uses age and cultural related physical, intellectual, psychosocial, and developmental attributes in assessment, planning, implementation and evaluation of patient and family needs.

• Assists in leading front-desk team (secretary, medical assistants) which may include input and training of new hires, facilitating new change projects in support of ongoing operations.

• Assists with special projects, facilitator of policy/procedure updates, hire and training/education of secretarial staff and medical assistants. Flexible work schedule and site visits.

• Maintain and updates front office policies/procedures, assures compliance with Joint Commission, and AASM guidelines.

Qualifications

• Required High School Diploma

• Preferred Associate's Degree Associate and/or bachelor's degree in business and/or education background.

• Preferred Working knowledge of sleep technologies related to IT interfaces, electronic documentation, archiving/resources.

This field of Sleep Evaluation Services requires highly specific knowledge-base for the study of sleep disorders. Required Working knowledge as it relates to the business of sleep having an ongoing ability to translate day-to-day front desk operations to patient/family education, physician referrers as it pertains to the stringent AASM and Joint Commission/CMS guidelines. Required 1 year of relevant experience The job demands ability to follow policies and procedures as outlined by AASM, Joint Commission/regulatory agencies and organization; and to provide appropriate feedback (plan, do, check, act) to attain the high- quality testing performance set forth by the department. o Minimum three (1-3) years, experience in clinical and/or diagnostic office role pertaining to billing/coding/ insurance authorization and financial responsibilities within a medical department required. o Working knowledge of Epic/OneChart/enterprise billing/coding, registrations/insurance authorizations, AASM guidelines for patient orders/referrals and medical terminology required. o Clear knowledge of the business needs and patient education needs as it relates to sleep disorders. Required

CRT-Basic Life Support (BLS)

• AHA American Heart Association Upon Hire required CRT-Accredited Sleep Technologist Education Program (A-STEP)

• AASM American Academy of Sleep Medicine Upon Hire preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

• Waist to Waist > 5 lbs: Seldom up to 10 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 10 lbs

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 20 lbs

• Pulling Force > 5 lbs: Seldom up to 15 lbs

• Sitting: Frequently

• Standing: Occasionally

• Walking: Occasionally

• Forward Bend

• Standing: Seldom

• Forward Bend

• Sitting: Occasionally

• Trunk Rotation

• Standing: Seldom

• Trunk Rotation

• Sitting: Occasionally

• Squat: Seldom

• Stair Climbing: Seldom

• Reach

• Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Occasionally

• Forceful Grip > 5 lbs: Seldom

• Forceful Pinch > 2 lbs: Seldom

• Finger/Hand Dexterity: Frequently

• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

Primary Location

SITE

• Royal Oak Hospital

• 3601 W 13 Mile Road

• Royal Oak

Department Name

Breast Care Center

• CHMG East

• Royal Oak

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

730-4

Days Worked

M - F

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.