Program Coordinator - AC Surgery Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

The Program Coordinator is responsible for providing clerical, administrative, analytical support and assistance to the administrative team consisting of director, manager and/or physicians. He/she performs operational analysis to determine the administrative needs of the department. This positon will serve as a knowledgeable point of contact for incoming communications in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities. The Program Coordinator will organize data analysis for the program using data from the organization. The coordinator will be responsible for completing reports daily, weekly, monthly and/or annually to showcase the growth and benefits of the program across the organization. This will include team data reports and productivity. It is expected that the coordinator will be dedicated to the mission of our work and will take independent initiative to ensure all work is completed on time.

Objective is to be the Program Coordinator for gender affirming surgery. In addition to the duties listed above, included is outreach to the LGBTQ+ community. Working closely with the program social worker, PA, physician director and division manager for the advancement and growth of the Gender Affirming Surgery Program. Troubleshooting any billing issues and supporting the authorization process may emerge as tasks to be addressed by the Program Coordinator.

Essential Duties:

• Provides administrative support in the development, implementation, and promotion of program/project function.

• Serves as a principal liaison between students, faculty and staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative issues; may facilitate meetings, special projects, and problem resolution.

• Coordinates activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of program objectives.

• May monitors revenues and expenses; may develop or participate in the development of budget proposals for the program.

• Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.

• Collects and analyzes data; prepares schedules and special reports; maintains program/project records and statistical information.

• Performs/delegates clerical and administrative support tasks, including creation, typing, and editing of program correspondence, purchasing documents, reports, program handbooks, and other publications.

• May perform specialized activities of a programmatic nature in direct support of the accomplishment of program objectives and protocol.

• May supervise and train lower level staff, student employees as appropriate.

• Ensure technology is used correctly for all operations.

• Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.

• Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor.

• Participates in in-service education programs and professional associations.

• Outreach to and communication with LGBTQ+ community which may involve presentations or talks.

• Billing inquiries and authorization submission and/or troubleshooting to facilitate surgeries and post-surgery.

• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req 2 years In a related field.

• Req Ability to manage multiple projects.

• Req Knowledge of Principles and practices of office management, modern office equipment and software applications.

• Req Requires effective written and oral communications, judgment and tact and a broad understanding of policy and procedures.

• Req Ability to show strong attention to detail.

• Req Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is 52,000.00 - $82,560.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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