Program Coordinator 2 (State Travel Manager - PCN 024092)

Job Description

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

The Program Coordinator position oversees the contracted statewide E-Travel Office, which provides all services of a regular travel agency, providing State travel services including airline, ferry, car rental, and hotel reservations to the Executive Branch of State government. This position is involved in the long-term planning, development, coordination, evaluation, and oversight of the day-to-day operations of the contracted E-Travel Office.

Our organization, mission, and culture:

The mission of the Division of Finance is to provide accounting, payroll, and travel services for State government. We are a welcoming community of accountants, analysts, technicians and payroll specialists and administration. We conduct the State's financial business with integrity, accountability, and a spirit of continuous improvement.

Our values are: work-life balance, intellectual curiosity, learning from experience, technical competency, and working together toward a shared set of goals while expressing individuality.

The benefits of joining our team:

Few opportunities in government provide the chance to work in multiple functional areas across every department in the State of Alaska. Each day provides new challenges and excitement. The Division of Finance is truly a dynamic place to work.

The working environment you can expect:

You will enjoy a workplace with a view of Juneau's beautiful downtown scenery. Located on the 10th floor of the State Office Building, you are within close walking distance to coffee shops, restaurants, and numerous nature trails. We maintain a friendly and flexible work culture that believes in work/life balance. Currently flexible work schedules and telework options are available, but the frequency or duration of that availability may change, depending on current world events.

Who we are looking for:

In order to be successful in this position, our ideal applicant will possess the following knowledge, skills, abilities and experience:

• Good organization skills for logging and filing requests.

• Ability to multi-task and prioritize work.

• Ability to accurately enter data in multiple systems.

• Ability to comprehend data input from multiple data sources and understand dependencies and relationships.

If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

• Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

• Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

Equivalent to those typically gained by:

Training from an accredited college or university in any field and/or progressively responsible professional experience developing, planning, coordinating, and implementing a program, project, business, organization, or major components of a program, including having administrative authority over the program/project funding, staff, and/or overall operations.

Special Note:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" and "education" are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

At time of interview, please provide the following:

• Copies of your two (2) most recent performance evaluations.

• List of three (3) professional references, if not already listed in application.

• A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications. These can be attached to your application at the time of submission.

Please read the below information carefully. This applies to your application submission.

COVER LETTER

Your cover letter must show how you meet the advanced professional level experience required by the minimum qualifications.

Please attach the cover letter to your application before submitting it online or, if unable to attach to your application, fax or email it to the contact number provided below.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position, please contact the hiring manager:

Teri Rasmussen, Division Operations Manager

Phone: 907-465-5614

Fax: 907-465-2169

teri.rasmussen@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental

• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.

• AVTEC

• Confidential

• Correctional Officers

• Marine Engineers

• Mt. Edgecumbe Teachers

• Supervisory

• Unlicensed Vessel Personnel/Inland Boatman's Union

• Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government

• Labor, Trades and Crafts

• Public Safety Employees Association

• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for

• Term life (employee, spouse or qualified same sex partner, and dependents)

• Long-term and short-term disability

• Accidental Death and Dismemberment

• Long-term care (self and eligible family members)

• Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)

• Matching employer contribution into a defined contribution program (new employees)

• Employer contribution into a defined benefit or defined contribution program (current employees)

• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security

• Option to enroll in the Alaska Deferred Compensation Program

• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served

• Eleven paid holidays a year

01

Tell us about your experience in the travel industry.

02

Please describe your customer service experience.

03

What approach would you take to ensure a vendor is meeting their contract terms?

04

How would you describe your management style?

Required Question

Agency State of Alaska

Address PO Box 110201

Juneau, Alaska, 99811

Phone (800) 587-0430 (Statewide toll-free number)

(907) 465-4095 (Juneau and out-of-state callers)

Website http://workplace.alaska.gov/