About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.
Requisition ID: 14349
Job Title: Program Coordinator, Supportive Care
Location: Duarte, CA
Manages centralized patient education materials ordering and distribution for the entire medical center, acting as a single point of contact for efficient access to current and authoritative educational materials. Provides project management and programmatic support to the director and division. Provides a variety of administrative support to the director, department and the division. Coordinates development and updating of educational materials, Coordinates City of Hope's Patient and Family Orientation Program.
Key Responsibilities include:
Manage centralized patient and family education materials ordering and distribution for the Medical Center, ensuring that division service standards are achieved.
Receive, process, and fulfill orders for educational materials from clinics, inpatient units, nursing, New Patient Services and other departments.
Develop and manage robust documentation and inventory management system in order to anticipate materials needs.
Coordinate assembly of packets with New Patient Services and volunteers. Oversee volunteers' assembly of patient education packets.
Manage on-line databases of patient and family education materials.
Provide project management and programmatic support to the director, department and the division, which includes the following programs: Patient, Family and Community Education; Child Life; Patient Navigation, Biopsychosocial Screening; the Patient and Family Advisory Council and El Concilio.
Collaborate with director and team in planning and executing patient engagement and patient experience projects, facilitating on-going partnership with patient and family advisors from project initiation to completion.
Lead development of division content for Supportive Care internet and intranet pages and coordinate on-going updating by division staff.
Collaborate with director in developing project plans, monitoring progress and tracking outcome metrics for the division.
Lead/actively participate in Department of Supportive Care Medicine project work teams.
Collaborate with division and department colleagues in marketing Supportive Care programs and services.
Provide administrative support to the director, division and department. Perform a variety of administrative support functions, including but not limited to: maintaining director's calendar of appointments; scheduling meetings and arranging meeting resources; serving as division timekeeper; coordinating logistics of staff moves; ordering office supplies; processing requisitions; leading safety preparedness for the division; monitoring compliance with EHS and mandatory training requirements; and coordinating equipment and service requests within prescribed procedures and contractual agreements.
Coordinate development and updating of patient and family education materials.
Monitor and facilitate flow of materials through development and production, acting as liaison between Senior Health Education Specialists and Creative Services.
Use discretion to identify cost-saving strategies for printed educational materials.
Coordinate and facilitate City of Hope's Patient and Family Orientation Program.
Develop, research, and update program content to reflect organizational changes and patient feedback.
Plan and coordinate development of orientation video in collaboration with Senior Health Education Specialist and Creative Services
Train facilitators and facilitate class.
Develop and implement marketing strategies.
Minimum Education: High School or equivalent.
Minimum Experience: Three or more years of progressively responsible experience in a customer service-focused, administrative support role.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
City Of Hope