Program Coord-Css/Bfz (Built For Zero System Improvement Coordinator)

Follow Your Calling, Find Your Career!!

Please apply by: Tuesday, July 2nd, 2024

Salary Range: $55,120.00 to $68,900.00 per year. This is an exempt (salaried) position.

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County's Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.

Position Specific Information

This is a 1.5 year, grant funded position located onsite at the Valerie C. Woodard Center at 3205 Freedom Drive, Charlotte, NC 28208.

This position will project manage and coordinate all system improvement efforts under the Community Solutions Built for Zero (BFZ) Initiative to end veteran homelessness in Mecklenburg County.

Charlotte-Mecklenburg has dedicated BFZ leadership that has been able to successfully implement the BFZ methodology, achieving quality by-name list data and notable reductions in both veteran and chronic homelessness over the past several years.

Additional capacity is needed to accelerate local progress toward functional zero, support the

community as it works to move into the Large City Last Mile (LCLM) Phase, and develop, implement, and monitor plans for system improvement.

The BFZ System Improvement Coordinator will work with the local team to develop the necessary infrastructure to implement system improvement projects aligned with LCLM efforts and overall local BFZ initiative goals; determine and implement project performance tracking to monitor project effectiveness; develop and implement a model to ensure the engagement of people with lived experience and other key community stakeholders; and oversee administrative tasks related to project management such as documenting community goals and processes, meeting planning, scheduling, and facilitation, managing internal and external communication, and completing local and national BFZ reporting.

Building such an infrastructure and standard operating procedures for system improvement projects will improve the efficiency and effectiveness of how improvements can be implemented (and adjusted) locally. It will also create a model that can be replicated across populations and systemwide.

In addition, the System Improvement Coordinator will be responsible for planning for the financial sustainability of their role and cultivating relationships to that end.

Position Summary

Coordinate and supervise the overall functions of a program within social services. This position, under minimal supervision, is responsible for ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports.

Essential Functions

Coordinate and supervise program activities and assist in the development of program

Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers

Review and audit staff cases and workloads to prioritize duties and referrals for new cases

Participates in staff conferences regarding programs.

Investigate and take action on requests, suggestions or complaints concerning services in the assigned area

Monitor current programs and assist with the development of new programs

Complete monthly and quarterly program reports

Participate in staff conferences, workshops and other learning regarding assigned programs

Provide leadership to staff members

May be required to staff shelters in the event of disaster

Minimum Qualifications

Experience: Minimum of three years of social services or human services experience.

Education: Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Preferred Qualifications

Military Veterans are strongly encouraged to apply.

Experience managing system level projects involving multiple stakeholders.

Experience with individuals who have experienced homelessness and mental health / substance use issues.

Understanding of the Veteran & Homeless Services System in Mecklenburg County.

Ability to provide quality customer service (customers include clients, host agencies and the community).

Commitment to a strength-based, solution-focused, person-centered approach to client engagement and respect the client's right to self-determination.

Working knowledge of Housing First, Harm Reduction and Motivational Interviewing is preferred.

Knowledge, Skills and Abilities

Knowledge of

Customer service principle

General social work principles and available resources

Social Services procedures, practices and methods

Case management methods and techniques

Applicable Federal, State, and local laws, rules, and regulations

Skills

Possessing strong communication skills

Managing multiple tasks concurrently

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences

Follow-Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project

Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request.

Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.