Program Consultant

Nutrisystem Fort Washington , PA 19034

Posted 3 months ago

Summary

This position receives program cancellation requests via inbound calls, emails and chats and must encourage continued client engagement. Counsels and motivates clients to continue with the program by identifying needs, seeking solutions and offering weight loss products. Documents correspondence as required

Essential Duties and Responsibilities include the following. Other duties may be assigned by supervisor or management.

Demonstrate a passion for providing a superior client experience and generating revenue by retaining customers

Communicate with customers in the following manner (inbound and outbound); via phone, online sessions and email correspondence

Accurately disposition and document each customer contact

Employ optimal listening and persuasive skills to identify needs, seek solutions and motivate customers to remain on program

Retain customers by problem solving, motivating, and offering weight loss products

Promote tailored food packages and other nutritional products to existing clients

Meet or exceed all performance benchmarks issued by the director or supervisor

Provide quality weight loss counseling and service to maintain customer satisfaction

Be courteous, helpful, energetic, respectful and polite when dealing with counselors, co-workers, clients, and prospective clients

Disclose to customers the terms and conditions of the auto delivery agreement

Flexibility to work additional hours during peak season (Jan-Apr.), including days, weeknights, and weekends

Conduct outreach phone calls to existing customers to encourage program participation

Maintain an awareness and knowledge of all product information

Stay informed of trends in weight management

Perform other duties as assigned by director or supervisors

Work with department supervisors on miscellaneous department issues

Provide feedback to management on marketing campaigns and customer satisfaction

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum of high school diploma, some college exp preferred

1 year experience in sales or weight loss counseling preferred

Excellent communication skills

Ability to conduct inbound/outbound sales phone calls to meet sales goals

Ability to work full time +1 weekend shift every other week

Ability to multitask- talk on the phone and utilize the computer

Knowledge of MS Office and use of the internet

Knowledge of nutrition, fitness, health, and weight loss maintenance preferred

Computer Skills

To perform this job successfully, an individual should have knowledge of the Internet, E-mail, and Word Processing.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands require ability to work the shift assigned plus a weekend day as assigned. Work additional hours during peak season (Jan-Apr.), including days, weeknights, and weekends particularly during high call volume periods.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of a call center.

Key Competencies

To perform the job successfully an individual should demonstrate the following competencies:

Problem Solv



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Program Consultant

Nutrisystem