Program Associate (1068894_Rr00040679)

NYU Langone Medical Center New York City , NY 10008

Posted 4 weeks ago

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to, and interact with us on Facebook, Twitter, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Program Associate.

In this role, the successful candidate plans, coordinates and executes practice outreach activities and communication strategies of the NYUPN Clinically Integrated Network. Communication outreach will include, but is not limited to, orientation and interpretation of policies and guidelines to improve the quality of patient care, cost efficiency and network access. Establish an effective relationship with the NYUPN Practice Outreach Manager, and other departments, to address key issues, identify areas of opportunity, and improve outreach strategies. Responsible for facilitating communication and building relationships with physician partners, practice administrators, managers and front-line staff, to achieve the goals of the NYUPN CIN.

Job Responsibilities:

  • Educates physician practices about the terms and conditions of the contracts between the CIN and each Managed Care plan and assist in identifying needed changes to maximize contract compliance.

  • Responsible for timely and accurate communication and delivery of physician-level clinical performance measures of the NYUPN, including HEDIS, Cost-of-Care, Patient Experience and others in accordance with standardized measurement specifications.

  • Makes regular on-site visits to NYUPN physician practices for the purpose of communicating performance measurement results and facilitating quality improvement initiatives and interventions designed to achieve positive results.

  • Helps maintain relationships between NYUPN CIN, UPN membership, and Faculty Group Practice department to educate practices about operational policies and procedures impacting the operations of the office/practice.

  • Maintains frequent contact with NYUPN physician practices in between on-site visits via telephone, video conferencing or other means to maintain communications and relationships.

  • Cultivates relationships with client membership, their office/practice staff, and various internal/external constituents.

  • Analyzes performance measurement data and recommends practical solutions for improvement in areas of quality, cost efficiency and network access when applicable.

  • Responds and follows up to client (physician) suggestions for improving measurement reporting including performance dashboards and NYUPN portal. Clearly communicates recommendations to Practice Outreach Manager, records and tracks all such issues to resolution.

  • Recommends potential physician partners for engagement in the NYUPN quality committees, work groups and related performance improvement initiatives.

  • Resolves issues identified by network physicians related to referral access, out of network costs, or reports by communicating with the appropriate internal department.

  • Demonstrates knowledge of the organizations Service Standards and incorporates them into the performance of duties.

  • Is willing to adjust personal schedule to accommodate departmental and NYUPN practice needs

  • Maintains a professional appearance and wears business attire during outreach visits.

  • Performs other duties as assigned.

Minimum Qualifications:

To qualify you must have a Associates' Degree is required. Minimum of 1 Year of related experience in an office setting or the equivalent combination of education and experience. Effective Oral, written communication and interpersonal skills. Computer Skills -Working knowledge in the use of Microsoft Office Word, Excel, Power point and Access. Ability to develop basic formulae for spreadsheets; set up routine computer procedures; Ability to access e-mail, electronic calendars, and other basic office support software. Ability to proofread documents and write clear, concise 1st draft. Ability to type at a speed of at least 45 net words per minutes.Knowledge of standard office practices. Ability to multi-task while paying attention to details. Ability to use standard office equipment such as copy machines, multi-line telephones, fax machines.

Preferred Qualifications:

Bachelor's Degree in Health Care, Public Health Administration or Business Administration. Experience in an HMO, IPA or large group practice setting. Superior customer service skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. To view the Pay Transparency Notice, please click here.

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Program Associate (1068894_Rr00040679)

NYU Langone Medical Center