Program Assistant - Economic Services

What You'll Be Doing

Wake County Economic Services is seeking a highly organized Program Assistant who excels with Excel and has a person-centered, positive approach to help our teams make everyday life possible for thousands of people in our community!

In this role, you will be given the opportunity to utilize your analytical skills with reports and data as well as your customer service skills assisting the public by answering questions, researching, and resolving issues via phone and email. At the end of your day, you and your team's work will have helped residents and families overcome barriers by providing direct services and connections to community resources. Those with direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services are encouraged to apply.

Now is your time to find out how much more rewarding a career with community impact is!

Essential daily functions;

• Gather data and information from various reports from NCFAST and other systems (PowerBI, Client Services Data Warehouse) to create spreadsheets

• Create daily and monthly reports using statistics and create spreadsheets in Microsoft Excel and export data from spreadsheets to create charts and graphs

• Develop graphs from data to report program statistics

• Serve as support for Program Manager and Administrative Supervisor

• Be a Team Player and serve as back up to other administrative staff when they need help

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Associate's degree

• One year of job-related experience

• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Advanced Excel skills

• Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services

• Two years (2) or more experience working within a State or County Department of Social Services providing support to Economic Assistance Programs

• Bachelor's degree in related area

How Will We Know You're 'The One'?

• Excellent organizational skills

• Ability to plan ahead and ensure deadlines are met on time

• Excellent communication skills verbal and written, no exceptions

• Advanced skills in Excel application

• Exceptional time management skills

• Exceptional interpersonal skills

• Team player who is accountable for themselves and the outcome of their work

About This Position

Location: Human Services Center Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon

• Fri 8:30 am

• 5:15 pm

Hiring Range: 22.84 - 27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/27/2024

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.