Program Assistant - Placement And Testing Center

Position Summary

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

PURPOSE OF POSITION:

The Program Assistant for the Placement & Testing Center provides responsive, courteous, and professional customer service while relaying detailed information regarding assessment and testing functions provided at the center for prospective and continuing students, faculty, staff and the general public. This position will administer placement, program entry, instructional, proctored and computer-based testing. This position will partake in light data entry and filing duties.

Position Responsibilities

Diversity, Equity, and Inclusion

• Maintain productive work relationships while considering multiple perspectives.

• Demonstrates awareness of others' social identities (e.g. race, gender, disability status, religion, etc.) and their relevance in the workplace

• Articulate the department and division's commitment to diversity, equity and inclusion and the reasons for its importance.

• Promote a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively.

• Form respectful relationships with individuals and organizations representing diverse constituencies.

• Seek regular input to better understand diversity, equity, and inclusion issues.

• Promotes a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity and inclusion.

• Recognizes and addresses incidents of explicit and implicit bias in the workplace.

• Holds team members accountable for problematic behavior.

• Be and remain actively involved in advancing diversity, equity, inclusion, and racial justice and equity in projects and teams, to include active participation in workshops, discussions, and learning opportunities.

General Duties:

• Provide quality customer service and communicate clearly in-person, over the phone, to students, faculty, staff, regarding center and general college services, policies and procedures.

• Demonstrate multicultural competence (including an awareness and understanding of historically underserved populations) and create an educational environment that affirms commitment to diversity, equity, and inclusion.

• Regularly participate in trainings and professional development opportunities to further knowledge and self-awareness of diversity, equity, and inclusion

• Develop and maintain a working knowledge of the services provided by departments within Student Affairs and Instructional areas to respond to and/or refer inquiries appropriately and accurately.

• Accurately maintain files, exams, and related records

• Consistently maintain a secure testing environment by enforcing established procedures and policies including, but not limited to, identification, electronic devices, room monitoring, etc.

Qualifications

Minimum Qualifications

• Associate's degree and two years of experience in customer service and office administration, or testing; or equivalent combination of education and experience

• Proven record of high-quality performance, including but not limited to excellent customer service, punctuality, attendance, accuracy, etc.

• Ability to work and interact effectively with a diverse population of colleagues, staff, faculty, students, and others in a courteous, respectful, and professional manner.

• Excellent written and oral communication skills, including the ability to express ideas and information in language that is appropriate to both the complexity of the topic and the knowledge and understanding of the recipient.

• Ability to appropriately handle sensitive and confidential information, including maintaining compliance with FERPA regulations.

• Ability to complete work tasks as part of a team and independently, including taking initiative.

• Proficient in Microsoft Office Suite (including Word, Excel and Outlook), internet resource navigation, and general office equipment use.

Preferred Qualifications:

• Bachelor's degree

• Ability to fluently speak another language in addition to English (Spanish, Vietnamese, Somali, Russian, or Ukrainian preferred)

• Six months of cash handling experience, including operating a credit card terminal

• Previous experience as a Pearson VUE Test Administrator

• Previous experience in Washington Community and Technical Colleges

Working Conditions:

• Must have the ability to sit for prolonged period of time at a desk/computer workstation.

• Must have the ability to move freely about the front desk and all testing areas to retrieve and file materials, set up and assist students at computers, and monitor the testing rooms.

• Frequent repetitive arm, hand, and finger motions

• Frequent use of computer and exposure to terminal screen in performing work assignments

• Work in an office setting with frequent interruptions and a high volume of in-person customer interaction.

• May need to carry, lift or move equipment/supplies up to 30 lbs

Supplemental Information

Beginning July 1, 2022, if a person has held a part-time hourly, or temporary position within an institution after July 1, 2023 they will not qualify for this position and cannot be considered further.

The provisions of WAC 357-04-045 requires:

a. The employee is employed twelve consecutive months or less;

b. The employee is employed for one thousand fifty hours (1050) or less in that same twelve consecutive month period which begins from the original date of hire or July 1, 2022, whichever is later; and

c. The employee is limited to one appointment only with the same higher education employer that meets the criteria in (a) and (b) of this subsection.

Attach the following with your completed online application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position.

• A cover letter which specifically describes how you meet each QUALIFICATION

• Resume

• Supplemental Questions

(*) Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. - 6 p.m. pacific time.

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.)

At this time, Green River College does not offer H1B Visa.

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College's Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.

Non-Permanent Temporary employees typically do not qualify for retirement and insurance benefits; however they may if they meet certain eligibility criteria.

01

Describe your experiences with diverse populations.

Required Question

Agency Green River College

Address 12401 SE 320th Street

Auburn, Washington, 98092

Website http://www.greenriver.edu/