Program Assistant- Peer Support Services

Behavior Health Network Springfield , MA 01105

Posted 2 months ago

Apply your customer service and organizational skills to the field of human services!

Join our team of competent and compassionate professionals as a Program Assistant in the Peer Support Services program at Behavioral Health Network!

As a Program Assistant, you will:

  • Provide administrative assistance to program management and direct care staff (Recovery Coaches).

  • Assist management with organization, tracking referrals, and program productivity.

  • Assist as a liaison between program management, billing department, and Recovery Coaches

  • Responsible for data entry into Virtual Gateway EIM-ESM system and agency electronic health record.

  • Make telephone calls, as requested by program management.

  • Schedule meetings and sends meeting reminders as required.

  • Communicate in a professional manner with community partners and referral sources via email telephone as required.

  • Responsible for data entry and other related duties as requested by supervisor and program managers.

  • Assist with data reporting and distribution of reports to program management.

  • Attendance of team meetings and recording and distribution of meeting minutes.

  • Assist program management with job recruitment tasks which could include resume review and triage, contacting potential candidate with job specific information and questions to determine candidate's qualifications for the position, scheduling interviews and completing necessary paperwork for potential hiring of candidate.

In the Peer Support Services program, Recovery Coaches connect directly with individuals within the community to inspire hope and increase peoples' chances for success in their own recovery. We help the individuals we serve find their own unique paths to recovery and the achieving of personal goals and dreams.

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities. BHN has cultivated an environment that promotes education and fun while bettering the lives of those around us.

What we are looking for in an Administrative Assistant:

  • Excellent interpersonal skills.

  • Excellent communication skills.

  • Virtual Gateway EIMS training or willingness to receive training as a pre-requisite.

  • Proficient use of Microsoft Office suite, including Excel, Word, Outlook.

  • Able to be trained and develop proficiency in other software applications.

  • Able to multitask and manage multiple agendas at one time.

  • Temperament is conducive to working in high demand and/or stressful environments.

  • Must have high school diploma or equivalent.

  • Prior office/administrative assistance of 2 years or more is strongly preferred.

  • Bilingual Spanish/English (preferred)

If you are interested in this opportunity, please visit our website at and click on "Browse All Jobs" to apply!

BHN maintains its commitment to social justice & diversity and strongly encourages diverse candidates to apply.

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Program Assistant- Peer Support Services

Behavior Health Network