Program Assistant, Mount Carmel House, Part Time, On-Site

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

JOB SUMMARY: The Program Assistant assists with ensuring that tenants adhere to program rules and lease regulations; provides a safe and orderly environment; addresses tenant behavior issues; and maintains cleanliness and safety of the facility.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Ability to work collaboratively within a team made up of staff who have a variety of job responsibilities (e.g. administration, case management, and social worker).

• Provides direction and crisis intervention to tenants at the facility on an as needed basis.

• Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.)

• Assists in maintaining safety of tenants and staff (CPI de-escalation, contacting 911, incident reporting, etc.).

• Ensures that the facility is stable by ensuring that tenants are following established program rules and lease regulations; mediates and resolve conflicts

among tenants as needed.

• Conduct hourly rounds of the facility and record entries for assigned shift in the logbook.

• Informs Program Manager of all potential or existing program concerns relating to tenant and facility safety / security. Documents information in log book or

other designated record. Provides urgent reports via phone when necessary.

• Participates in the quality improvement (CQI) process to deliver best practice services.

• Enhances the client environment by creating a hospitable and customer-oriented facility.

• Assists in providing safe storage and access for clients' self-administration of medication, as needed.

• Facilitate group activities as needed.

• Conduct monthly fire drills.

EDUCATION and EXPERIENCE:

• High School diploma or GED required.

• Six months experience in the human service or customer service field, preferably with persons who are homeless.

• Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.

SKILLS and COMPETENCIES:

• Knowledge of principles and processes for providing customer service.

• Ability to establish and maintain cooperative working relationships.