Program Assistant, Motion Analysis Center, Full-Time

This position requires a basic understanding of human anatomy and attention to detail to assist with patient set up for clinical/research assessments using motion capture, and detailed processing of data using specific engineering programs. In addition, this position requires other tasks and skills that include: insurance verification, scheduling appointments, using various computer applications (including Excel, Word, and Access), data entry, data management and organization, ability to follow regulations, policies and procedures, work with minimal supervision and with extensive detail, be able to set and meet deadlines, work cooperatively with others, and demonstrate good communication skills.

Responsibilities:

• Responsible for scheduling/administration of any services offered within the Motion Analysis Center.

• Assists with set up and provides any needed support during the assessment by the clinician to support patient safety and to help with efficiency of the center. Prepares clinic space and equipment for motion capture or other testing, assists with donning equipment on patient, assists in recording/monitoring data collected during an assessment, and assists with lab clean up.

• Assists with processing and labeling data as appropriate, which may include marker labeling/processing, gait labeling, etc.

• Greets everyone walking through the door at the Clinic. Obtains or gives accurate information; explains policies and procedures to inform customers of correct processes; transfers calls and takes messages; assists customers in completing forms and documents; schedules outpatient customers and research participants for appointments; dispenses and receives documents such as consent forms, medical history forms, and invoices, and verifies them to ensure accuracy and completeness.

• Registers new patients in the computer system by obtaining demographics and insurance information. Verifies insurance eligibility and authorization prior to the patient's first appointment. Creates new medical records upon admission and maintains records/documentation until discharge. Discharges patients not seen over 60 days.

• Collects co-payments, writes receipts, prepares revenues for deposit, makes bank deposits according to Policy and prepares accurate end of day summaries and deposit information.

• Provides general office support such as filing, copying and faxing. Also assembles and submits data and information as requested by the Director/Manager.

• Transfers/stores data files according to office procedure to maintain organized and accurate filing systems; locates and retrieves files from manual or computerized systems to provide requested information; updates and corrects databases and other files to maintain accurate data/information; electronically delivers and/or mails files to provide requested information; creates and updates protocols/instruction manuals for the clinic.

• Orders supplies, maintains inventory control, appropriately stocks clinic, and performs light cleaning duties such as wiping counters/equipment, tiding up the lab space, etc.

• Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, and everyone you come in contact with as a representative of Brooks Rehabilitation.

• Adheres to policies and procedures.

• Promotes a positive image of Brooks Rehabilitation to outside agencies and the public.

• Participates in performance improvement activities as needed.

• Exhibits values of the organization.

INITIATIVE

• Demonstrates a consistent positive approach with all customer and co-workers.

• Pursues required/needed information; requests assistance from appropriate personnel as necessary.

• Readily assists co-workers without being asked.

• Advises appropriate personnel of situations requiring follow-up attention.

• Cooperates with supervisor, fellow-workers and others.

• Promotes the TEAM concept within the department and with other departments.

• Tactfully handles difficult situations; customers are handled professionally and with courtesy.

JUDGEMENT and DECISION MAKING:

• Demonstrates good judgment in screening and or routing calls.

• Demonstrates ability to assess the situation, consider alternatives and choose the appropriate course of action; seeks assistance when the circumstances are questionable.

• Recognizes the job and how it relates to the overall function of the clinic and organization.

• Consistently performs duties with minimal supervision; displays resourcefulness in completion of daily tasks/special projects.

• Provides follow-up to appropriate persons on situations unresolved at the end of the day.

Qualifications:

• Bachelors Degree.

• A minimum of two years of experience working with customers in the medical, service or hospitality industries preferred.

• Experience verifying insurance benefits and/or scheduling is desirable.

• Successfully complete a data entry assessment, and the ability to operate a computer and basic office machines is required.

• Medical terminology knowledge and MS Office skills are desired.

• Excellent verbal and written communication skills are required.

• Must be able to work in an environment with constant interruptions without losing focus or composure.

• Must demonstrate comfort in working with people of all ages and with various medical diagnoses.

Location: Onsite at 3901 University Blvd South, Jacksonville, FL 32259

Hours: 40 hours per week, Monday - Friday, day shift

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay

• Comprehensive Benefits package

• Vacation/Paid Time Off

• Retirement Plan

• Employee Discounts

• Clinical Education and Professional Development Programs