Program Assistant - East Neighborhood

Title: Program Assistant - East Neighborhood

Position Type: Staff Full-Time

Days Per Week: M-F

Hours Per Week: 30

VP Area: Student Life

Department: Residence Life

Position Summary

The Division of Student Life provides premier student-centered services, programs, and experiences that integrate in- and out-of-class learning, promote holistic student development, and facilitate student engagement in a vibrant, supportive residential community. Within the Division of Student Life, this position is part of the department of Residence Life and reports to the neighborhood Community Director.

The Program Assistant is responsible for the overall day-to-day operations of a Residence Life neighborhood office, utilizing exceptional organizational, interpersonal, and customer service skills via phone, email, and individual contact. Responsibilities include but are not limited to staffing the neighborhood office front desk/reception area, managing daily functions of the office, including Facilities Management and work requests, budget coordination for neighborhood purchases, billing for damages and work orders and training and evaluating student workers. This position provides support and assistance to the community director, neighborhood faculty members, student staff and residents.

Benefits of Working at Elon

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

• 28 annual days off, including holidays and vacation.

• Immediate tuition remission for undergraduate courses

• Tuition remission for approved graduate-level courses after 12 months of employment.

• Retirement plan with an 8 percent contribution from the university.

• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.

• Free use of campus fitness facilities.

• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.

Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

High school diploma or GED plus three or more years of related experience and/or training required.

Preferred Education and Experience

Bachelor's degree and administrative work experience (including part-time or full-time positions) preferred.

Job Duties

• Office Management and Inquiry Response

• Provide primary administrative and office management support for the community director, neighborhood faculty members, student staff and residents.

• Primary presence in the assigned neighborhood office for student interaction, act as a resource for students, parents, and staff.

• Manage residential keys, Key-watcher master keys, and organize office correspondence and daily operations of the office.

• Financial Processes

• Reconcile credit purchases and maintain accurate records of budgets, monitor spending, and regularly reconcile balances for operational accounts.

• Track and process professional development request and expenses. Process occupancy checks, health & safety checks, check requests, and Print Shop requests.

• Personnel Processes

• Manage the recruitment, marketing, hiring, training, supervision, and evaluation of student staff providing support and mentorship while encouraging professionalism in the workplace.

• Facilitate onboarding processes for all neighborhood office staff, including student and professional staff.

• Contribute to student success by ensuring skills and knowledge gained through student employment connect to classroom learning and future career competencies.

• Facility Processes

• Prepare work orders and key requests for Facilities Management regarding neighborhood repairs and process billing charges associated with work orders.

• Maintain residential billing information for each residence hall or apartment in the neighborhood by individual, suite, and/or building.

• Communicate with service vendors regarding maintenance and repairs (i.e., Laundry and Vending).

• Act as room reservation scheduler for each neighborhood building and building manager.

• Information Management

• Maintain housing information for neighborhood (rosters, Room Condition Forms, room changes, leases etc.).

• Maintain confidential files and information about students within the neighborhood.

• Support community development goals by assisting with program planning processes such as purchasing, space reservation, catering orders, day-of preparations, advertising, etc.

• Other Duties

• Support university events, including, but not limited to: Opening and closing of campus housing, Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation Other related duties as assigned by supervisor