Program Assistant - ACT Team Region 3

Joining Human Supports of Idaho means joining a team of providers who want to make a change in their community, have the drive to fulfill those goals, and have the skills to foster recovery. At HSI, we have been providing exceptional Mental Health Services and Substance Use Disorder Treatment in the Treasure Valley for over 25 years and now we need you for the expansion into providing ACT services in Region 3. HSI is growing and we are looking for people who are ready to make an impact in the lives of others. 

This position is designed to be part of the Assertive Community Treatment (ACT) team for Idaho Region 3, which is a transdisciplinary team providing intensive, community-based outpatient services for participants with severe and persistent mental illness (SPMI) and co-occurring disorders.

The ACT Program Assistant provides day-to-day coordination and tracking of client service needs and team member activities to ensure that client needs are met in a timely fashion by performing general program organization tasks, screening, and directing calls to appropriate team members, scheduling client services and client supports, data input and data tracking, and other duties as assigned by the ACT team lead/supervisor. The Program Assistant works closely with the team lead and also performs general service delivery tasks as a support to the overall functioning of the ACT team and builds helping relationships with clients to aid in their development of daily living skills.

Duties and Responsibilities:

• Coordinate day-to-day service provision to ACT clients
• Serve as a central point of contact, including maintaining presence in the ACT office and answering ACT phone.
• Identify and triage needs as they arise, and dispatch ACT team members to address needs and concerns
• Assist ACT Team Lead in running routine reports, filing, data entry, and other office tasks as directed
• Coordinate daily rounds and weekly meetings, including documenting statuses and ensuring that scheduling gaps are filled
• Assist with scheduling for both client appointments with ACT team members and for client appointments with other providers where team support is required
• Assist therapists/mental health professionals with the collection of client specific Annual Review information when requested
• As needed, provide support for clients in the community as they conduct daily living tasks, such as shopping, maintaining a household, or attending medical appointments and distribute medications to clients at client homes, or at the office as indicated in the client’s treatment plan
• Understand that many clients have been traumatized and strive to constantly provide services from a respectful, trauma-informed perspective
• Participate in the ACT Treatment Team
• Regularly attend ACT team meetings and rounds, and collaborate with other ACT team members to identify strategies to provide quality care to ACT clients
• Coordinate care with other members of the ACT team, as well as other providers, families, courts, schools, etc. as required to assist the client succeed in meeting individual goals
• Complete administrative and continuing education responsibilities
• Complete all required paperwork, including notes on services and individual client paperwork, in a timely manner
• Meet requirements regarding productivity and dependability
• Be familiar with relevant fidelity requirements, and complete responsibilities in a manner that comports with relevant fidelity standards
• Coordinate with co-workers and treatment teams, including assisting with complex case reviews or family systems reviews as necessary
• Actively participate in clinical supervision, as well as staff meetings
• Engage in continuing education activities and trainings, and continually build therapeutic skills needed for position
• Participate in completeness and quality reviews as required
• As required, positively represent Human Supports of Idaho in the community and with other service providers, and/or act as a liaison with other organizations or with internal committees/cross-departmental teams
• Perform all duties in a respectful and responsible manner, both with clients and coworkers, and in a manner that meets all professional ethical standards 
• Additional duties as requested

Qualifications:

• High School Diploma or equivalent
• Experience working with individuals with severe and persistent mental illness
• Experience in a Mental Health office setting preferred

Skills and Knowledge:

• Understand mental health assessment, treatment and service terminology, and apply these concepts
• Ability to respond calmly and professionally in high-stress situations and respond constructively to clients in a mental health crisis
• Ability to balance clinical, cultural, and ethical values required for position, particularly as relates to client and staff needs
• Strong written and oral communications skills
• Ability to interact with people of all ages and cultural backgrounds
• Ability to work independently and as part of a team
• Sound computer and typing skills

Location:

• Main office is located in Caldwell, ID

Benefits/Pay:

• This is a salaried position that ranges from $40k-$45k DOE
• Full-time employees are eligible for benefits such as:
• Health insurance through Blue Cross of Idaho.
• Dental insurance through MetLife.
• Employee Assistance Program through TLC.
• Supplemental life insurance.
• Professional liability insurance.
• PTO (Paid Time Off) and Paid Holidays.