Program Analyst

United Way Of America San Francisco , CA 94118

Posted 1 week ago

An Equal Opportunity Employer Committed to a Diverse Workforce

Department: Equity Team

Reports to: Director, Data & Evaluation

Classification: Union Support

Closing Date: Open until filled

Overview:

The United Way Bay Area (UWBA) is leading a network of corporations, government agencies, nonprofits, and individuals to create lasting change for Bay Area residents and families. With a history that spans over 90 years and programs that tackle the issue of local poverty from every angle, UWBA is uniquely positioned to mobilize and motivate all sectors of the community toward the vision of ending the cycle of poverty.

As UWBA responds to cultural shifts in the workplace, fundraising, and digital communications, it is guided by core values of innovation and results-driven creativity. Through a variety of existing and emerging initiatives, UWBA seeks to both strengthen and reimagine its work at all levels in order provide more and better opportunities for struggling Bay Area residents.

For more information about UWBA, please visit http://uwba.org.

The Opportunity:

Are you looking for a position to use your data management, analysis, and reporting skills to contribute to positive changes in the community? Do you thrive in a position where you manage multiple tasks, manage systems and display attention to detail? Do you enjoy working with a team of committed professionals dedicated to creating greater opportunities for children, youth, and families in low income communities? Are you passionate about the important work that non-profits perform in community? The Program Analyst reports to the Director of Data and Evaluation to provide support with the completion of tasks related to database administration, grant reporting, regional trainings/events, research, and communication. The Program Analyst will provide technical support for UWBA and external partner staff in Exponent Case Management (ECM) through system administration, managing user accounts, building reports and monitoring data quality. ECM is a case management and reporting application on the Salesforce platform.

What you'll do:

  • Provide database administration and technical support in ECM to external grantee partners.

  • Work with UWBA Salesforce Administrator and external consultants for changes to the databases, migration projects, and system updates

  • Lead ECM training series for external partners.

  • Create training materials, manage logistics, and lead workshops to help partners learn ECM basics and intermediate ECM skills.

  • Identify, analyze, monitor, and interpret trends or patterns in programmatic data sets. Create custom reports, maintain current reports, and support program needs in ECM. Support external grant proposal and reporting processes. Query information from Salesforce, ECM, and other sources when grant reports are due. Provide data-related information at external and internal meetings.

  • Develop tools and provide information to UWBA staff to help build our partner organizations' capacities to capture and report program impacts.

  • Remain current on new Salesforce features and proactively identify and conduct trainings for the team and external partners as necessary.

  • Manage escalated support tickets with outside vendors and UWBA's internal Salesforce Administrator.

  • Review data and provide quality assurance of processes.

  • Participate and periodically facilitate team meetings, partner meetings, and organizational brown bags.

  • Support Director of Data and Evaluation in working with external evaluators around collecting data, sending data, and scheduling

  • Support internal and regional partner convenings. Support may include event planning, agenda development, communication, logistics, room set-up, catering set-up, meeting facilitation, and/or notes transcription.

  • Other duties as assigned.

Who you are:

  • Minimum of three years of related professional experience (database administration, report building, grant reporting, training development/facilitation, program implementation, work with public/private sector leadership, experience in fundraising, and/or leadership in the community).

  • Experience in Salesforce preferred; experience in other case management tools and systems administration a plus

  • Bachelor's degree or equivalent work experience in a related field

  • Strong experience in Excel and/or other reporting tools Problem solving skills - looking for better, faster, innovative ways to complete tasks.

  • Excellent word processing skills, including strong knowledge of MS Word, Excel, PowerPoint, and Outlook.

  • Effective written and oral communications skills with an ability to provide clear presentation at internal and external meetings, convening and events.

  • Salesforce Certified Administrator certificate a plus.

Salary: $56,000.00 - 58,000.00 Salary Non-Exempt

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

UWBA does not discriminate on the basis of race, color, gender (including actual or perceived gender, and gender identity), sexual orientation, age, marital status, medical condition, religious affiliation, veteran status, national origin, citizenship status, mental or physical disability, or any other characteristic protected by applicable state, federal or local law. UWBA will consider qualified applicants with criminal histories in the manner consistent with the requirements of the San Francisco Fair Chance Ordinance. If you need a reasonable accommodation in order to apply for a job, please let us know. If the reason you need an accommodation is not obvious, we may ask for documentation confirming your functional limitations.

Please include salary requirements in cover letter.

TO APPLY:

Login at www.uwba.org/careers and submit your resume along with cover letter


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Program Analyst

United Way Of America