Program Analyst II

State Of North Carolina Nashville , NC 27856

Posted 3 weeks ago

Description of Work

Salary Grade: GN14 Salary Range: $51,895 - $93,346

PENDING OSHR APPROVAL

We will be filling positions 60030095 and 60029934 from this posting

INTERNAL POSTING Only Permanent NCDOT Employees or layoff candidates with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by GS 126 may apply.

"The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! This position is located at NCDMV headquarters in Rocky Mount."

The Program Analyst II is under the administrative oversight of the Director of Driver Services with review of work through periodic meetings, conferences, statistical data, and reports. The Program Analyst II serve as the operations manager within Driver Services.

The position collaborates on strategic planning with internal and external stakeholders to determine the needs of Driver Services Administrative & Driver License Field units through gathering and analyzing data to determine the feasibility, functionality, logistical and financial considerations needed to make programmatic recommendations. This position directs personnel and plans the programmatic needs of the administrative, back office and examining process. Performs professional consultative, administrative, and managerial work in directing a staff of 400 Driver Services employees that include the CDL Compliance, Central Issuance, State to State, Mobile Operations, DL Help Desk and the Field Regions in promoting NC Motor Vehicle laws and highway safety. Position works independently to solve complex business problems requiring a considerable amount of knowledge relating to budget and business processes and works closely with the Director in planning, scheduling, and coordinating activities within a large multi-functional group. .

This position directs personnel and plans the programmatic needs of the administrative, back office and examining process. Performs professional consultative, administrative, and managerial work in directing a staff of 414 Driver Services employees that include the CDL Compliance, State to State, Mobile Operations, and the Eastern Field Regional workforce in promoting NC Motor Vehicle laws and highway safety.

The position is responsible for developing written recommendations and reports on assigned projects to the Director and other Division leaders that identifies solutions to challenges and issues. Some of these projects include but are not limited to: Q-Flow Phase II & Q-Flow Anywhere, Mobile Tables, Student Online Testing, CDL Knowledge and Skill Testing, DMV Scorecard, Real ID Strategy Plan.

The Program Analyst II works with DOT HR to completes, coordinate, and participates in the hiring process for mission critical positions in Driver Services.

This position will screen applications, conduct interviews, and assist in the decision making for positions in their area of responsibility. The employee is responsible for ensuring the hiring process is completed timely and follow-up with HR to keep the Director informed of the vacancies and approved hires.

The Program Analyst II will plan, execute, and finalize special projects according to deadlines and within budget (if applicable) assigned by the Director.

This position is responsible for collaborating with the Director and other Senior Management Staff to coordinate projects and programs.

This position is responsible for directing and managing special projects from beginning to end. This position will define project scope, goals, objectives, and deliverables in support of business goals through collaboration with the Director and other staff. This position will serve as the liaison between the Driver Services and the DMV Training Unit to ensure staff receive required training.

The position is responsible for building and leading teams, setting goals, tasks, deadlines, and providing the necessary guidance and tools for the staff to successfully complete assigned tasks. This position is responsible for exercising judgment and discretion in interpreting, applying, explaining, and evaluating policies and procedures.

The position is responsible to liaise between the Director and employees assigned the responsibility of implementing the projects. The position ensures results are measured against standards while making necessary changes along the way.

This position is responsible for researching applicable federal, state, local laws, regulations, and policies to ensure DMV policies and procedures are compliant. The position is responsible for communicating project deliverables, progress, and challenges verbally and in writing to the Director, other senior management, and appropriate stakeholders.

The position will establish professional relationships with DOT/DMV colleagues, internal and external stakeholders to accomplish the Division's mission and goals. This position is responsible for reviewing current and newly created policies and procedures for consistency, relevance, and accuracy.

This position is responsible for effectively communicating verbally and in written form to meet the intended audience's needs. The position is responsible for the evaluation of projects implemented. In support of the Director and Executive staff, the Program Analyst II conveys information and decisions relevant to Driver Services and the Division to meet goals defined in the strategic plan. The position uses data to analyze internal processes and market research information to assist the Director with making strategic decisions, implementing best practices to increase organizational productivity, efficiency, and effectiveness.

The position does business process mapping for the units assigned to alleviate redundancy in the workflow and create efficiencies that positively impact operations. This position consults with subject matter experts internal to the section to conduct Gap analysis and assess operations to determine the root cause of issues.

Once determined, the position will recommend solutions based on the information received. This position will work closely with Director and staff to identify and maximize opportunities to introduce new technology that will streamline processes. This position is often assigned special assignments by the Commissioner, Deputy Commissioner, and Director of Driver Services, Responsible for the improvement of integrated systems of people, material, facilities, information, equipment, and environment.

Travel to various parts of the region to ensure operational control of offices and staff are conforming to federal and state laws, Division policies, procedures, and guidelines. The Program Analyst II will have the authority to reply on behalf of the Director ensuring all responses are timely, professional, and accurate. This position acts as the designee for the Director as delegated by the Director.

The employee plans and executes office events involving internal and external stakeholders. This position represents the Director and the Division and will provide excellent customer service while maintaining a courteous, professional demeanor.

Knowledge, Skills and Abilities / Competencies

Qualified Applicants must submit an application that clearly reflects work experience that demonstrates the following:

  • Thorough working knowledge of the principles and practices of Public and Business administration as it relates to the program area of assignment.

  • Basic knowledge of personnel policies and procedures.

  • Skilled in collecting and analyzing data and information.

  • Skilled in program analysis and evaluation.

  • Skilled in communicating effectively with program stakeholders.

Additional Expectations:

  • May require basic knowledge of accounting practices and procedures.

  • Ability to initiate and implement administrative programs and procedures and to evaluate their effectiveness.

  • Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures.

  • Ability to establish and maintain effective working relationships with agency personnel, officials, and the general public

Minimum Education and Experience Requirements

Bachelor's degree from an appropriately accredited institution and five (5) years of progressive experience related to the area of assignment; or an equivalent combination of training and experience.

Supplemental and Contact Information

Pamela Norfolk - 919-615-7233

Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.NCDOTwill not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.



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Program Analyst II

State Of North Carolina