Program Analyst

Summary

This Program Analyst position is located in the Veterans Health Administration, Homeless Program Office, Office of the Deputy UnderSecretary for Health Operations and Management (DUSHOM) of the Department of Veterans Affairs. The primary purpose of position is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout VHA Homeless Program Office.

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Overview

• Accepting applications

• Open & closing dates

06/28/2024 to 07/08/2024

• Salary

$103,409 - $134,435 per year

Salary range included is from the Rest of US salary chart. Salary will vary depending on location.

• Pay scale & grade

GS 13

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Locations

5 vacancies in the following locations:

• Washington, DC

• Atlanta, GA

• Indianapolis, IN

• Providence, RI

• Show more locations (1)

• Charleston, SC

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

25% or less

• You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0343 Management And Program Analysis

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBZY-12460430-24-YH

• Control number

797713100

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

• Federal employees

• Competitive service

Current or former competitive service federal employees.

• Federal employees

• Excepted service

Current excepted service federal employees.

• Individuals with disabilities

• Internal to an agency

Current federal employees of this agency.

• Land & base management

Certain current or former term or temporary federal employees of a land or base management agency.

• Military spouses

• Peace Corps & AmeriCorps Vista

• Special authorities

Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

• Veterans

Clarification from the agency

Open to Status eligible applicants.

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Duties

This announcement will close on 07/08/2024 , the first 100 applications received will receive first consideration. Applications received after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management.

• Support user-centered design of health information technology products with the focus on the user's experience and interaction

• Manages the development and implementation of policies, plans, guidelines and proposals for Clinical Operations

• Participate in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience.

• Participate in ideation, scoping, testing, and validation of new products and services on a variety of platforms

• Work effectively with business analysts, software developers, usability experts, and end -users to solve usability issues.

• Develop workflows, user task analyses, personas, interaction flows, wireframes, low fidelity mock-ups, navigational flows, and high fidelity prototypes.

• Demonstrates excellent communication, leadership, and presentation skills.

• Participates in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience.

• Coordinates, oversees and direct projects for Clinical Operations as related to analytics and informatics.

• Initiate, conceptualize, design and test user-centered, best-in-class health information technology products based on business and functional requirements, user research, market analysis, customer feedback, and a thorough understanding of usability best practices.

• Align business requirements, user-centered design methodology and technology factors to create medium and high fidelity interactive models and prototypes to validate business requirement and conduct usability testing.

• Coordinate with design, development, and business teams in the conception of highly interactive applications.

Work Schedule: 8:00 am

• 4:30 pm

Compressed/Flexible: May be available.

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/PD02405A

Relocation/Recruitment Incentives: Not authorized.

Critical Skills Incentive (CSI): Not approved.

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Selective Placement Factor (SPF) Requirement: Must possess experience which includes the following SPF examples.

• Designing and testing user interfaces to enhance the users' experience with the visual, usability, and technological elements of that interface as it relates to the Homeless Registry, patient data records, and community data sets; and

• Developing workflows and conducting validation of new products and services

Applicants qualifty based on experience as described below:

Specialized Experience Requirement: You must have one year of specialized experience equivalent to at least the next lower grade GS12 in the normal line of progression for the occupation in the organization. Specialized experience would typically include, but is not limited to, the following examples:

• Support user-centered design of health information technology products with the focus on the user's experience and interaction

• Manages the development and implementation of policies, plans, guidelines and proposals for Clinical Operations

• Participate in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience.

• Work effectively with business analysts, software developers, usability experts, and end -users to solve usability issues.

• Develop workflows, user task analyses, personas, interaction flows, wireframes, low fidelity mock-ups, navigational flows, and high fidelity prototypes.

• Align business requirements, user-centered design methodology and technology factors to create medium and high fidelity interactive models and prototypes to validate business requirement and conduct usability testing.

• Participate in ideation, scoping, testing, and validation of new products and services on a variety of platform

You will be rated on the following Competencies for this position:

Customer Service

Analysis and Problem Solving

Technology Awareness

Communications

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is relatively sedentary. Travel is required for design sessions, usability assessments, national and local meetings, consultations, and training.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.