Solely funded by philanthropists Gary and Mary West, West Health includes the nonprofit and nonpartisan Gary and Mary West Health Institute and Gary and Mary West Foundation in San Diego, and the Gary and Mary West Health Policy Center in Washington, D.C. These organizations are working together toward a shared mission: lowering the cost of healthcare to enable successful aging with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life and independence. For more information, visit westhealth.org and follow @westhealth.
The Program Analyst will work collaboratively with the West Health Institute Acute Care Pillar Team and its external partners to develop and execute team-based research and quality improvement projects that support senior-focused acute unscheduled urgent and emergency care services. The Program Analyst must be passionate about the Successful Aging strategy and committed to creating an innovative environment where seniors can age "on their own terms" with the support they need and want.
The Program Analyst will be a key strategic member of the Acute Care Pillar Team and will explore and introduce areas of opportunity for future partnerships and research. The Program Analyst must work seamlessly across strategic, substantive, and administrative aspects of the role. Key requirements of the position include having excellent communication skills (both written and verbal) and interpersonal skills, tolerance for ambiguity, and exceptionally strong project and time management skills. Additionally, the Program Analyst must be results-oriented, with the ability to solve practical problems. This role will monitor and manage the Acute Care Pillar Team projects' timeline and deliverables throughout the projects' lifecycle.
Essential Duties and Functions
Assist the Acute Care Senior Director with developing, implementing and communicating the goals, priorities and strategies of current and future Acute Care Pillar partnered research projects
Build and maintain trusted cross-organizational working relationships with collaborators
Manage Acute Care Pillar projects' budgets, deliverables and timelines and ensure Acute Care Pillar Plan goals and milestones are met
Track, manage and mitigate project-related issues or risks
Ensure projects' financial reports, invoices and supporting documentation are submitted on time and in compliance with agreements and track and report expenditures
Support the Acute Care Pillar project teams regarding tasks and operations, as well as internal and external roadblocks and accelerators
Facilitate communication across Acute Care Pillar project teams and among members of the Acute Care Pillar Team and continually review processes to ensure consistency of progress and efficient information flow
Develop Acute Care Pillar and individual project progress updates and reports for project teams and West Health Leadership, and identify opportunities for the dissemination of project results
Develop scope of work, negotiate, execute, and manage complex, performance-based contracts, consulting and vendor agreements to support Acute Care projects
Prepare or assist with Institutional Review Board submissions, Data Use Agreements and Business Associate Agreements
Prepare conference proposals and presentations
Remain informed and current on issues, innovations, best practices and lessons learned related to healthcare delivery, healthcare policy, and Acute Care
Remain grounded in existing and potential funding sources for healthcare and Acute Care
Maintain situational awareness of technology applications, research studies, and changes in public policy and regulations
Assist in developing clear and compelling strategies that advance models of value-based care.
Convene strategic partners to generate new ideas and program opportunities related to Successful Aging, including funders, policy makers and key stakeholders
Coordinate and participate in cross-pillar synergy and strategy meetings to promote learning and collaboration efforts to execute on the Successful Aging strategy
Develop and maintain relationships with colleagues, public sector officials, funders, community and national Acute Care leaders, and key stakeholders, including but not limited to the Centers for Medicare and Medicaid Services, National Association for Accountable Care, the Accountable Care Learning Collaborative, and the Institute for Healthcare Improvement. American Society on Aging, and the American Geriatric Society
Conduct analysis to gain insights into expectations, needs, motivation and best practices of key stakeholders
Maintain the highest standards of professional integrity and confidentiality
Work collaboratively or independently on other initiatives or special projects as assigned by the Senior Director, Successful Aging
Travel as needed to support Acute Care Pillar activities
Qualifications and Experience
Bachelor's Degree in Public Health, Community Health, Business or Public Administration or related field required (Masters Preferred)
3+ years of demonstrated experience managing projects and collaborative relationships
Experience managing project and departmental budgets and utilization of data for decision-making
Skilled at organizing, prioritizing and managing large amounts of information relevant to the work, while concurrently managing shifting external and internal expectations
Ability to perform administrative skills with a high level of proficiency and competency, including managing complex calendars, and coordinating meetings and events
Ability to lead and influence others, internally and externally, without direct authority or formalized structure
Proven track record of building productive, working relationships with colleagues, collaborators, consultants, stakeholders and others who contribute to program/project development and management, as well as inspiring others to work towards shared goals
Excellent interpersonal skills and a collaborative, energetic approach with ability to work both independent and in a team environment
Strong verbal and written communication skills and ability to present ideas creatively and with impact
Effective time management skills; analytical and strategic strengths
Excellent listening skills, candor, humility and commitment to West Health's values and mission
Willingness to travel, including for site visits and representing West Health at external meetings
Computer literacy required
West Health Institute is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, color, religion, national origin, sexual orientation, gender, marital status, age, disability or veteran's status.