Program Administrator - Training

Amazon.Com, Inc. Bellevue , WA 98009

Posted 2 months ago

Amazon Logistics (AMZL) is looking for a dynamic individual who is passionate about Learning Administration. You are someone who has experience in Learning Management System (LMS) administration and LMS process management. You are able to dive deep into the features and functionalities of the Cornerstone on Demand LMS, and suggest creative ways of utilizing those features and functionalities to help instructional designers, trainers, and business partners meet their learning and training delivery objectives.

You will serve as a primary support for troubleshooting learner and system issues, provide expertise in LMS Administration, and train new/existing stakeholders on utilizing the LMS for its self-service features.

Maximizing the use of the existing Learning Management System (Cornerstone On Demand) in supporting learning and training administration

Enrollment of Learners/facilitators/learners in learning programs and training events

Creation of events, offerings, assessments, and custom reports

Triage LMS issues, research and provide resolution and reach out to requesters as needed to clarify requests, recognize gaps or inconsistencies, troubleshoot /escalate as needed and drive down the SLAs to an acceptable level of performance

Work closely with counterpart in the Networked Learning Team to train

1-3 years LMS administration experience in a large-scale, corporate environment

Basic knowledge of SCORM/AICC

Familiarity with creating virtual instructor-led events using Adobe Connect within Cornerstone

LMS administration experience, including end-user training and day-to-day support of the system supporting loading, tracking, and reporting of learning content

Experience managing LMS transitions/migrations and connecting LMS data sources to other systems

Manage creation of classes and enrollment of learners on LMS

Excellent Communication skills-- ability to clearly understand and describe the callouts, conclusions and issues

Excellent interpersonal skills - ability to work and influence with multiple team members

  • Proficient in MS Office Tools (particularly MS Excel)

2+ years of experience in a Training Administrator role

2+ years of experience in a Training Administrator role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Program Manager Training

Amazon.Com, Inc.

Posted 2 months ago

VIEW JOBS 4/21/2020 12:00:00 AM 2020-07-20T00:00 At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon's Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. We are looking for a dynamic, organized self-starter to join as a Sr. Program Manager for the Last Mile team to work with different teams to identify training opportunities; create training plans and proposals, manage training plan deliverable; evaluate training effectiveness, and present learning plans to multiple levels, including senior management and executives. . We are seeking bar-raising candidates who are able to: * Partner with cross functional stakeholders to drive a culture of professional service * Identify, develop and improve strategies for the DSP, Business Coach & Delivery Associates (DA) training * Implements standard work across teams to drive efficient and high quality execution and delivery * Takes accountability while providing status, asking for help and immediately escalating issues and problems as necessary * Is capable of taking accountability and driving planning, resolution and execution * Comfortable in different roles, sometimes supporting, sometimes leading and has the ability to "roll up their sleeves" to drive initiatives to completion The ideal candidate is customer obsessed, highly organized, works effectively with internal and external contacts, has the ability to shift gears at a moment's notice and enjoys the challenges of developing and improving processes in a dynamic organization. The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative. Operational knowledge of wide variety of and contractual concepts is essential to perform the role successfully. Amazon.Com, Inc. Bellevue WA

Program Administrator - Training

Amazon.Com, Inc.