Program Administrator

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS's portfolio covers approximately 4M square feet.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-III to serve as a Program Administrator who will:

• Be responsible for the administration of directly operated and/or contracted facilities and will ensure the provision of services in a safe and well-maintained environment.

• Ensure compliance with applicable mandates, agency standards and regulatory requirements governing the right to shelter and shelter conditions.

• Respond to critical incidents and other significant events affecting clients' health and/or safety.

• Conduct routine site visits.

• Oversee program activities and the provision of social services to ensure optimal service delivery.

• Review and conduct various analyses to measure programs' performance and placements as it relates to goals, targets, and outcomes.

• Identify needs and make recommendations for improvement.

• Provide directions to enhance communication between the agency and providers.

• Confer with staff as needed regarding programmatic and personnel issues.

• Oversee the shelter contracting process to ensure compliance with applicable terms and conditions and follow agency policies and procedures,

• Evaluate Requests for Proposals (RFPs), participate in contract negotiations, prepare contract related reports and participate in the planning of policies, procedures, and programs.

• Liaise and interface with local Community Boards to promote and maintain cooperative relationships in the community.

Work Location: 33 Beaver Street, New York, NY 10004

Hours/Schedule: Mon-Friday 8:00 am

• 4pm Based on 24/7 coverage.

Minimum Qualifications

1.A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2.Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in "2(A)" above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Excellent oral and written communication skills. .

• Working knowledge of New York City and State regulations that govern DHS.

• Experience working with homeless individuals and/or families.

• Familiarity with DHS policies and procedures.

• Extensive experience in social services, health, or other human services operations and administration

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.