Program Administrative Assistant At Mental Health Agency

Community Empowerment Resources (Cer) Honolulu , HI 96826

Posted 1 week ago

We are looking for an administrative assistant position outlined below.

The impact of this position at Community Empowerment Resources 501(c)(3):

CER's mission is to provide progressive and inclusive health care, empowering individuals to lead fuller lives.

You will be supporting our mission by providing a warm and welcoming environment for our clients at our main office, as well as providing the agency with your skills to help serve our clients and further our positive impact. Administrative employees are vital members of our team, assuring the compliance documentation we submit to our funders and accreditation agencies is accurate and timely.

We are a nonprofit 501(c)(3) behavioral health agency, staffed by caring employees, working to help the mentally ill population of Oahu integrate more fully into the community. Our focus is improving the quality of life of all our clients through excellent care. We are a warm, welcoming and safe place for Oahu's most vulnerable populations.

Many of the individuals we work with, in addition to being diagnosed with mental illness, are diagnosed with substance abuse, many are homeless, and many have legal issues and other challenges. Our clinic provides psychiatric and primary care to clients across the lifespan including children and geriatrics. Our community-based case management team provides ongoing care coordination and wrap around services using the Recovery Model to adults with severe mental illness. And our stabilization facility provides short term shelter with intensive on-site case management services to adults with severe mental illness.

Our administrative team focuses on care coordination, quality assurance and continual improvement. The team collaborates in innovative problem solving and professional development. You will have the opportunity to learn the ins and outs of the health care system and work with a team of thoughtful professionals.

We are a close-knit agency, and you will have ample support from your peers and supervisors.

Your team includes managers with an open-door policy, you will have regular team meetings with all of the administrative staff, and you will be provided with ongoing training and career development opportunities


CER is an "essential business" in the state of Hawaii, and we are currently operating as normal. All staff in the field and in the office take protective measures. Our staff follows our COVID-19 policies and stays safe. We provide all the necessary personal protective equipment, including masks, hand sanitizer, etc.

Administrative Position II: Program Administrative Assistant

This position will work directly under the Program Coordinator and Operations Manager. This is an in-office position (not remote). The office hours are 8am-4pm, Monday-Friday. CER observes all State and Federal holidays.

General tasks include:

  • Coordination with funders and stakeholders regarding authorizations and utilization management
  • Program performance report building and analysis
  • Time sensitive report and tracking to funders
  • Phones, scheduling, greeting, mail, fax
  • Electronic records management
  • Coordinating vital client documents
  • Office supply tracking and ordering
  • Cleaning and sanitizing of office
  • Quality assurance projects
  • Provide basic computer troubleshooting support to staff
  • Special projects as assigned by a supervisor


  • Previous experience in administrative work, preferably in a mental health setting
  • Prefer prior experience in utilization management/billing
  • Ability to troubleshoot computer issues
  • Excellent attention to detail and able to complete intricate and detail oriented tasks involving data/records
  • Comfortable with computers and adept at navigating EHRs, adobe, zoom, excel, word, and other online programs
  • HS Diploma/GED, bachelor's preferred
  • Ideal candidate would have the following strengths: Good self care, Teamwork, Professionalism, Mindfulness, Respectful, Flexibility, Excellent communication, Customer service, Creative thinking/problem solving, Patience, and Empathy


  • Starting Pay: $16.00-$18.00/hr, depending on experience
  • Health insurance: We pay for a PPO plan with your choice of HMSA or Kaiser medical/dental/vision/prescription
  • Paid time off
  • CER observes all state and federal holidays
  • 401K
  • Monthly phone stipend
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