Harvard University Cambridge , MA 02138
Posted 2 weeks ago
Basic Qualifications
Minimum of 3 years' experience in event planning/management or customer service
Education beyond high school may count toward experience
Additional Information
The Faculty of Arts and Sciences will not provide visa sponsorship for this position.
A cover letter is highly encouraged for consideration.
All formal offers will be made by FAS Human Resources
Position Description
The Professional Development Programs team supports and delivers more than 100 on-campus and online programs each year while working with more than 40 different instructors.
This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials, on-site and online support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Program Manager, Harvard Professional Development Programs.
Event Planning and Logistics
Prepares and assembles program materials for participants
Helps with setup and program delivery on day-of event both in person and virtually
Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
Supports the program for duration of event
Runs triage as necessary during event; anticipates and supports participant/instructor needs
Orders pre-readings/cases
May supervise temporary staff
Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
Contributes to improved business process efficiencies
Customer Service
Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom
Writes clear, concise, and professional responses to participants' inquiries
Manages program registrations, assisting participants with payment and interacting with finance department
Works to enhance participant experience throughout session
Delivers welcome messages to new participants in person and via Zoom
Job Summary
The Program Delivery Coordinator, a member of the Harvard Professional Development Programs team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional development programs.
Harvard University