Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enables trusted connections between companies and people at the moments that matter most. More information is available at https://www.home.neustar.
R-3001 Professional Services Staff Consultant (Open)
Professional Services Staff Consultant
What we are looking for:
A Highly motivated self-starter with strong initiative to work as A Professional Services Staff Consultant supporting the suite of product and service offerings within Security Solutions Business Unit. The Professional Services Engineer will collaborate with sales, customer support, operations and customers in a post-sales technical project and account management role to assist with the implementation of Neustar services.
About the Role:
Professional Services Staff Consultant acts as the customer's technical referent providing technical guidance, solutions deployment, and project management. Additionally, Professional Services Consultants provide ongoing technical account management to existing clients by serving as the technical liaison between the client and Neustar Business Units tracking issues, hosting and participating in scheduled client meetings and supporting reporting requirements. At times, client engagements may require working non-standard business hours to accommodate and minimize the disruption of the client's business operations.
Working with the client to deploy Neustar Products and Solutions on time
Providing technical support to customers before and after sales
Evaluating customer needs to suggest solutions, upgrades or additional features.
Ability to comprehend client requirements and assist customers in determining the best way to integrate services.
Develop Project Plans and Delivery Schedules.
Facilitate Client Meetings and Prepare documentation as appropriate.
Training customers to use Neustar products and solutions.
Answering product-related queries in a timely manner.
Building, strengthening and maintaining customer relationships and ensuring client success and satisfaction.
Providing reports to stakeholders on product performance.
Tracking account metrics.
Collaborating with Business Unit Functional Teams
Bachelor's Degree with Computer Science or Information Technology degree preferred. Equivalent experience considered.
2 - 5 years' experience in a similar role
Strong Written and Oral Communicator
Exceptional Interpersonal Skill
Strong Critical Thinking and problem-solving skills.
Demonstrated Project Management skills required with experience simultaneously managing multiple projects of varying scope in a consultative environment.
Demonstrated working knowledge and Understanding of Enterprise level Networking and Network Operations with specific knowledge of Border Gateway Protocol (BGP), IP Anycast, GRE Tunnels, VLAN's, and Router and Firewall configuration
Demonstrated working understanding of Distributed Denial of Service (DDoS) Mitigation
Demonstrated working understanding of public and private DNS including BIND, DHCP, IPAM, GSLB, and Active Directory.
Basic familiarity with the UNIX operating system.
General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.
Basic understanding of database architectures.
Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage. The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.
EOE of Minorities/Females/Vets/Disability
Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.