Professional Services Sr Partner Operations Analyst

Splunk Plano , TX 75023

Posted 5 months ago

The (Sr.) Partner Operations Analyst reports to the Global Services Business Operations Manager and is responsible for supporting and managing the full administration, contract, personnel, reporting and financial operations within the Global Services organization. She / He will have responsibility of being the "go-to" person for all things partner related as it pertains to the services team. The (Sr.) Partner Ops Analyst will act as the owner of all data, knowledge and reporting in support of the Partner Operations processes and policies globally. The ideal candidate will be highly data driven, intellectually curious, a fast learner, and able to move quickly while keeping focus on high impact projects with limited direction and supervision.

Responsibilities:

Contract Management

  • Generate, review, finalize & storage of contracts

  • Partner with legal team, CMO team & partner management team on any special terms, redlining, changes, amendments & signatures

Global Reporting & Metrics

  • Provide monthly / quarterly partner cadence, metrics & updates

Partner PO generation & management (quarterly and/or as-needed)

  • Use existing systems to generate trend reports for standard consulting co-pros

  • Analyze trend reports & contracts to generate partner vendor purchase orders within finance system for standard consulting co-pros, resident agreements & one-off co-pros

  • Partner with SPM team for communication & insights on purchase orders needed for partners with minimal information available to estimate purchase order amount

  • Review PO capacity v.s. usage throughout quarter and re-fill purchase orders as needed or work with procurement team to adjust purchase orders upon resident or one-off co-pro contract changes/amendments

  • Communicate PO changes & adjustments to finance & management teams

One Off Partner Resource Support

  • Build & maintain resource matrix of capabilities (non-technical)

  • Assistance with tracking and helping to obtain visas, clearances, etc

  • Assistance with availability searches

Manage New Partner Process

  • Build process for new partner review & list of initial criteria required

  • Host monthly call with SPM team to review applications submitted

  • Track & manage decisions made for each partner applicant & communicate with partner vendors; possibly to advise their request was not accepted

Onboarding & off boarding of New Partners (PS provider, Services Partner+, Consultants, etc)

Miscellaneous & additional duties as required

Requirements:

  • Ability to analyze and solve problems, able to perform complex tasks, and prioritize multiple projects and tasks.

  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.

  • Knowledge of general business practices and procedures.

  • Confidence & ability to make sound decisions and judgments.

  • Excellent organization and time management skills.

  • Experience in customer service & vendor support roles.

  • Experience working with senior management and well-versed in the practices and demands of progressive and evolving Services organizations.

  • Proficient in MS Office Suite, with a focus in intermediate Excel skills

  • Ability to work independently and multi-task.

  • Ability to handle high volume of inquiries.

  • Excellent communicator and follow through, able to meet deadlines.

  • Basic solid understanding of 2 sides of accounting (AR vs AP / partner customer vs partner vendor).

  • Extremely detail oriented.

  • Excellent communication skills.

  • Working with, editing or reviewing of contracts or legal documents, a plus!

  • Technology or software background preferred but not required.

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Professional Services Sr Partner Operations Analyst

Splunk