Professional Services Program Director

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Professional Services Program Director

The Professional Services Program Director is an individual contributor position that will be responsible for growing and executing the delivery of services; while providing the highest level of customer satisfaction for customers within North America. This role is a results driven position; driving growth in a diverse Professional Services organization, accountable for Services Revenue, Services Gross Profit, and Customer Satisfaction. In addition, the Program Director will directly engage with members of the sales team, leaders in other departments, leaders of business units in other geographies, and with customers, and prospects.

Key Responsibilities:

• Responsible for driving and achieving sales objectives through bookings and orders.

• Building and maintaining relationships with C-level executives with customers and partners.

• Provide leadership in all areas including discovery, estimating, delivery, and support.

• Delivery of projects within budgeted hours while maintain high customer satisfaction scores.

• Responsible for the development and maintenance of relationships with our key vendor technical managers/executives.

• Formulate, define and execute sales strategy with the Sales Directors, understanding customer business drivers and technical drivers.

• Monitor performance, customer feedback, and customer satisfaction.

• Provide direction and mentoring on key customer deals to both the sales and services teams.

• Work closely with other business units to provide consistency across all teams.

Requirements:

• Bachelor's degree

• 8+ years of hands-on experience in software/technology space.

• Hands-on experience selling, delivering and supporting projects and programs

• Ability to communicate directly to technical teams.

• Excellent communication skills. (written & oral presentation)

• Ability to travel as necessary to support business.

• Travel 30% - 50%

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$134,100.00 - $263,200.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.