Professional Services Product Manager Director - Vmware Cloud Provider Platform

Vmware, Inc. Palo Alto , CA 94306

Posted 1 week ago

DESCRIPTION

The Professional Services Product Manager (PSPM) is the primary liaison between Professional Services (PS) and a product Business Unit (BU). There will be several PSPMs working for different BUs. Some will be dedicated to a single BU, others will cover two (or maximum three) BUs, depending on size. The PSPM provides a Services point of influence into the strategic business plans for new and existing products and a conduit for the BU to provide updates to PS. Working closely with Product Management, Engineering, Product Marketing, GSS, PS, PS Engineering (PSE), Customer Success, RACE and Operations leadership, the PSPM drives service planning to maximize customers' ability to quickly and successfully consume VMware technology. The PSPM works end-to-end, helping shape and market the services that PSE develop and PS sell and deliver.

The PSPM will be considered an extended member of the BU leadership team and will work equally with BU and PS stakeholders to ensure alignment and cohesion.

Ideal candidates have a demonstrated ability to lead collaborative, data-driven business planning efforts and are outstanding in relationship-building & stakeholder engagement. He/she is entrepreneurial, enjoys working with technical teams, can easily distill which factors are important, is a self-directed learner and has a demonstrated passion for customer success.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Lead the alignment of service planning and readiness between PS and BU. Serve as single point of accountability for roadmap alignment. Manage process & stakeholders to meet corporate planning timelines and deliverables.

  • Drive the development of fact- and data-based capacity models, investment plans, operational metrics and targets to ensure PS has adequate resources to deliver against BU product adoption goals.

  • Responsible for BU/PS interlock in annual planning cycles. Ensure PS plans support BU goals and are achievable. Liaise with PS geo leadership to implement plans to support global interlock plan.

  • Work with PS leadership to ensure sufficient resources exist to support BU objectives.

  • Work with RACE to implement enablement plans that provide the right level of skills to support BU and customer objectives

  • Provides single view of PS and customers to BU. E.g. skills and capacity; project staffing lead times; product issues; project escalation and resolution; etc

  • Understand market and customer requirements to drive business insights and identify opportunities for PS evolution. Partner with BU to develop strategies to manage shifts. E.g. to aaS pricing & monetization strategy.

  • Responsible for balancing investment in cost of service/scale initiatives with market penetration goals that change throughout a product's lifecycle.

  • Collate, synthesize and present PS feedback to BU leadership to help inform and shape opinion on customers' use of products and associated challenges / opportunities for improvement

  • Coordinate product updates from BU to PS stakeholders globally so PS are uniformly made aware of product roadmap, value proposition, issues, tips, etc

SKILLS

  • Demonstrated ability to influence across several functions to achieve results

  • Ability to create environment of collaboration and win/win for BU and PS

  • Ability to drive data-based decisions and business justifications

  • Outstanding written and verbal communication skills

  • Strong presentation skills and presence in front of executive stakeholders

  • Knowledge of product lifecycle, new product launch readiness process, service lifecycle planning and product management strongly preferred

  • Sufficient subject matter expertise in the relevant products to be able to be credible with BU and PS stakeholders

  • Ability and desire to quickly learn new technology and products

  • Experience and knowledge of customer requirements and challenges

MEASURES OF SUCCESS

  • Trusted advisor and "one-stop-shop" for all PS matters for a BU

  • Pervasive air of collaboration, partnership and trust exists between PS and BU

  • High quality, aligned business plan exists between PS and BU

  • Reporting against key business metrics (e.g. revenue, deployments, etc) is defined, produced and is "single source of truth" for both BU and PS

  • Sufficient capacity of skilled, experienced resources exists in PS field teams to support BU objectives

  • Channels and vehicles for consistent, homogenized feedback from PS to BU exist and are used by PS field teams

  • Channels and vehicles for BU updates to PS field teams exist and are in use

REPORTING LINE

  • Reports to Director of PS Product Managers

OTHER REQUIREMENTS

  • Education: Bachelors (Tech) or equivalent, MBA preferred

  • Experience: 8-12 Years

  • Travel: Expected to work with BU and PS leadership both in HQ and field locations. Up to 50% travel.

  • Location: Palo Alto preferred, other locations considered

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VIEW JOBS 4/6/2019 12:00:00 AM 2019-07-05T00:00 Job ID R1904448 Date posted Apr. 05, 2019 DESCRIPTION The Professional Services Product Manager (PSPM) is the primary liaison between Professional Services (PS) and a product Business Unit (BU). There will be several PSPMs working for different BUs. Some will be dedicated to a single BU, others will cover two (or maximum three) BUs, depending on size. The PSPM provides a Services point of influence into the strategic business plans for new and existing products and a conduit for the BU to provide updates to PS. Working closely with Product Management, Engineering, Product Marketing, GSS, PS, PS Engineering (PSE), Customer Success, RACE and Operations leadership, the PSPM drives service planning to maximize customers' ability to quickly and successfully consume VMware technology. The PSPM works end-to-end, helping shape and market the services that PSE develop and PS sell and deliver. The PSPM will be considered an extended member of the BU leadership team and will work equally with BU and PS stakeholders to ensure alignment and cohesion. Ideal candidates have a demonstrated ability to lead collaborative, data-driven business planning efforts and are outstanding in relationship-building & stakeholder engagement. He/she is entrepreneurial, enjoys working with technical teams, can easily distill which factors are important, is a self-directed learner and has a demonstrated passion for customer success. PRINCIPAL DUTIES AND RESPONSIBILITIES * Lead the alignment of service planning and readiness between PS and BU. Serve as single point of accountability for roadmap alignment. Manage process & stakeholders to meet corporate planning timelines and deliverables. * Drive the development of fact- and data-based capacity models, investment plans, operational metrics and targets to ensure PS has adequate resources to deliver against BU product adoption goals. * Responsible for BU/PS interlock in annual planning cycles. Ensure PS plans support BU goals and are achievable. Liaise with PS geo leadership to implement plans to support global interlock plan. * Work with PS leadership to ensure sufficient resources exist to support BU objectives. * Work with RACE to implement enablement plans that provide the right level of skills to support BU and customer objectives * Provides single view of PS and customers to BU. E.g. skills and capacity; project staffing lead times; product issues; project escalation and resolution; etc * Understand market and customer requirements to drive business insights and identify opportunities for PS evolution. Partner with BU to develop strategies to manage shifts. E.g. to aaS pricing & monetization strategy. * Responsible for balancing investment in cost of service/scale initiatives with market penetration goals that change throughout a product's lifecycle. * Collate, synthesize and present PS feedback to BU leadership to help inform and shape opinion on customers' use of products and associated challenges / opportunities for improvement * Coordinate product updates from BU to PS stakeholders globally so PS are uniformly made aware of product roadmap, value proposition, issues, tips, etc SKILLS * Demonstrated ability to influence across several functions to achieve results * Ability to create environment of collaboration and win/win for BU and PS * Ability to drive data-based decisions and business justifications * Outstanding written and verbal communication skills * Strong presentation skills and presence in front of executive stakeholders * Knowledge of product lifecycle, new product launch readiness process, service lifecycle planning and product management strongly preferred * Sufficient subject matter expertise in the relevant products to be able to be credible with BU and PS stakeholders * Ability and desire to quickly learn new technology and products * Experience and knowledge of customer requirements and challenges MEASURES OF SUCCESS * Trusted advisor and "one-stop-shop" for all PS matters for a BU * Pervasive air of collaboration, partnership and trust exists between PS and BU * High quality, aligned business plan exists between PS and BU * Reporting against key business metrics (e.g. revenue, deployments, etc) is defined, produced and is "single source of truth" for both BU and PS * Sufficient capacity of skilled, experienced resources exists in PS field teams to support BU objectives * Channels and vehicles for consistent, homogenized feedback from PS to BU exist and are used by PS field teams * Channels and vehicles for BU updates to PS field teams exist and are in use REPORTING LINE * Reports to Director of PS Product Managers OTHER REQUIREMENTS * Education: Bachelors (Tech) or equivalent, MBA preferred * Experience: 8-12 Years * Travel: Expected to work with BU and PS leadership both in HQ and field locations. Up to 50% travel. * Location: Palo Alto preferred, other locations considered Dell Inc Palo Alto CA

Professional Services Product Manager Director - Vmware Cloud Provider Platform

Vmware, Inc.