Cylance is seeking an Sr. Engagement Manager to become immersed in managing new and ongoing Professional Services. The Sr. Engagement Manager will provide leadership and execution for assigned projects within the Professional Services division. This person will be the "go-to" person for all aspects of his/her Professional Services project. The role requires extensive coordination across a variety of teams: information technology, implementations, sales, strategic customers and in-depth knowledge of services and solutions. Develops, implements and maintains "best practices" in professional services management.
As part of the Professional Services team, the Sr. Engagement Manager bridges the gap between the Consulting team and the organization's clients by managing service engagements and product rollouts for our customers.
WHAT YOU WILL DO
Establish client relationships and lead the execution of Professional Services projects
Identify, analyze and prioritize opportunities to build relationships and continuing opportunities for the Professional Services team
Perform planning, analysis, coordination and reporting activities to keep projects and tasks on schedule
Exercise independent judgment and be accountable for client project delivery and overall client satisfaction
Follow established guidelines and interpret policies
Demonstrate a basic knowledge of key services, operational policies, processes and methodologies
WHO WE ARE LOOKING FOR
Bachelor's degree in a technical or quantitative discipline or equivalent work experience. PMP a plus.
Minimum 8 years of job-related experience
Ability to regularly communicate with people on a technical level
Strong organizational and analytical skills
Superior time management and follow-up skills
WHAT WE NEED FROM YOU TO APPLY
Cover letter/summary expressing:
Why you are interested in working at BlackBerry Cylance
The skills, strengths and expertise you will contribute to our diverse team of extraordinary talent and humble hearts
Job Family Group Name:
Professional Services & Consulting
Scheduled Weekly Hours: