Professional Services Engineer - Rapidscale

Cox Communications Inc Raleigh , NC 27611

Posted 1 month ago

*Primary Location: *510 Glenwood Ave, Raleigh, NC, USA
*Division: *Cox Communications
*Job Level: *Individual Contributor
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *217876
RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.
Duties and Responsibilities:(Essential Duties include but are not limited to):
  • Own all aspects of design, architecture, and operational performance for up to three top-tier clients

  • Perform root cause analysis on all client-specific incidents reported to support.

  • Perform quarterly technical reviews of client(s) environment to identify and resolve gaps in the current design.

  • Ensure client(s) environment is fully patched and running compatible operating systems.

  • Work directly with Cloud Engineers, Cloud Architects, Account Teams, and Project Managers to be fully aware of any changes that could directly impact client(s).

  • Meet monthly with client(s) to review any technical issues or concerns.

  • Identify solutions that lead to problem avoidance and high availability. This can include expanding current services or the addition of new services.

  • Flexibility to be customer facing and travel to customer sites.

  • Own and maintain client(s) technical documentation.

  • Perform monthly reviews of all client-reported technical issues to identify trending issues that require corrective actions.

  • Use Salesforce for discovery, tracking, & remediation of issues.

  • Develop and maintain Health Scripts to automate the discovery of gaps in technical best practices.

  • Confirm monitoring is configured and functioning properly.

  • Deliver technical QBR to client(s).

  • Partner with Account Team as a technical resource to review and advise on any changes or additions specific to the client(s) environment.

  • Review monthly usage reports to ensure client(s) has proper compute resources.


  • Compensation includes a base salary of $73,200 - 90,000. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidates experience.

  • Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
    The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily.
    Educational & Soft Skills Requirements:
  • Bachelor Degree or 6+ years of related Professional Services work experience.

  • Excellent communication, presentation, writing, and editorial abilities.

  • Excellent organizational and time management skills.

  • Flexibility to work around Client(s) schedule.

  • Preferred MSP experience.
    Required Technical Skills:
  • Microsoft AD (design, implementation, and in-depth troubleshooting)

  • Networking (IP address, Mac address, Layer 1 VS Layer 2, VPN, Subnet, NAT, Firewall Fortigate / Edge Gateway, BGP, Velo-Cloud)

  • Microsoft O365, Hosted Exchange, and Azure experience (design, implementation, and in-depth troubleshooting)

  • Microsoft Exchange (Database Mount / Dismount, Distribution Group, Address Book Policies, DAG / Database Replication troubleshooting, A Record, DNS Record)

  • Advanced Citrix (PVS, Storefront, Director, Session Host, Base Image, NetScaler) experience (design, implementation, and in-depth troubleshooting)

  • Ability to manage RDS environments (Certificates, Hosts, Gateways etc)

  • Advanced VMWare Horizon View experience (design, implementation, and in-depth troubleshooting)

  • Ability to manage, renew, monitor, & configure Certificates on multiple platforms.

  • Ability to migrate, update, & manage Windows Server environments (2008 R2, 2012 R2, 2016 etc.)

  • Advanced knowledge of VMWare (Understanding Data stores, Hosts, Migrating Virtual Machines etc.)

  • Advanced understanding of SQL databases, maintenance jobs, and back-ups.

  • Experience creating and modifying Scripts (PowerShell, Visual Basic, etc.)

  • Advanced knowledge of Backup solutions (Veeam, Zerto, CloudBackup, etc.)

  • Experience with SolarWinds MSP N-Central and Logic Monitor automation and best practices.

  • Mimecast design, implementation, and in-depth troubleshooting experience.
    Desired Technical Skills:
  • SharePoint

  • TEAMS voice

  • Server Performance Monitoring


  • OSX - Mac OS

  • NetApp

  • PaloAlto

  • AlientVault

  • ShareFile, OneDrive, DropBox, etc.

  • Citrix App Layering

Who We Are
*About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Professional Services Engineer - Rapidscale

Cox Communications Inc