Professional Services Engineer

Pics Los Angeles , CA 90009

Posted 6 months ago

You'll wow the team with your knowledge of data flows, SDLC and Agile Methodologies. Your project management skills are second to none. You understand how to properly conduct business analysis that will win you the title of "Top Dog" month after month. You are a self-starter who is eager to learn and requires minimal supervision for common day-to-day tasks.

Quality is your middle name. You refuse to release the product with errors and you'll work until the break of dawn to ensure the product is not only functional, but awesome.

You get it. You're an expert in all the Avetta product offerings and understand the background on why the product was built the way it was. You understand how the rock creates a ripple effect in the pond.

The Business Analyst interfaces and collaborates with other teams including but not limited to Implementation Project Management, Sales, Account Management, Product, and Engineering.

Responsibilities:

  • Gather and analyze client requirements and develop a scope of work to communicate expectations and timelines

  • Align client needs with product, engineering and product operations team goals

  • Identify problematic areas with the data and research and work with engineering to determine the best course of action to correct the data

  • Identify process improvement opportunities and work with key stakeholders to develop and implement effective solutions

  • Document client requirements, use cases, and process improvements workflows

  • Lead and participate in client-facing and internal meetings, such as scoping sessions and project kickoffs

  • Configure new and existing client accounts in a rules-based system

Minimum Qualifications:

  • 3-5 years of experience in a software or technology environment such as software development, systems analysis, or database administration

  • Working skills with RDBMS and the ability to prepare SQL. NoSQL/MongoDB skills a plus

  • Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audiences

  • Strong analytical skills and ability to identify appropriate analytical approaches based on the client request or business need

  • Strong attention to detail to ensure accuracy and provide validation of results

  • Balance multiple, competing priorities effectively, track documentation and deliverables in an organized manner

  • Strong aptitude for learning new platforms and processes effectively

  • Solid understanding of systems and applications such as UI, data flows, API and release cycles

  • Ability to work/communicate with Database Administrators and Software Developers

  • Ability to read and understand complex requirements documents, identify gaps and capture one-off use cases

  • Deliver customer requests on time and deliver high quality solutions

  • Ability to think and operate in a logical manner, break down processes and investigate issues by asking the right questions to determine potential solutions

Education, Training and Experience:

  • Bachelor's degree in Computer Science, Data Science, Computer Information Systems or similar degree from an accredited institution. Business majors with combination of certifications and/or experience are acceptable

  • Knowledge and experience in:

  • SaaS, ERP platforms

  • Data Modeling

  • Agile Methodologies (Kanban, Scrum)

  • Ticket Tracking Systems (JIRA)

  • SDLC

  • MS Excel skills a plus

Working Conditions:

  • The job may require flexibility with regards to scheduling days, hours, and work location (including some remote work), depending on business needs.

  • The environment is fast-paced, ever changing. This individual must possess the skills to react quickly, establish and re-establish priorities and communicate with professionalism.

  • May require up to 10% travel to attend meetings and training.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Professional Services Sales Executive (Los Angeles CA)

Okta

Posted 2 days ago

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Job Purpose: The Services Engagement Manager is a Services Sales role responsible for scoping and selling Okta Professional Services (PS), and Professional Services business development. We are looking for an experienced services sales person who has the capability to perform technical scoping of engagements, and excels in positioning the value of Okta PS assisting in customer's meeting their business needs with C-level personnel and negotiating SOW terms and fees. You are accountable for meeting Professional Services booking quota and is an active participant during delivery. You will partner with the license sales team and lead with scoping, selling, and positioning of Okta Services with the goal of delighting our customers by accelerating their time to value. As an active participant during delivery, you will provide leadership and mentoring as needed to the PS Delivery team, responsible for a smooth transition to the Delivery team, and collaborate with the Customer Success ecosystem to ensure deployment meets what was sold. Duties and Responsibilities: * Articulate and sell the value of Okta Services within prospective and existing accounts enterprise customers * Work in conjunction with Sales Representatives, Sales Engineers, and Architects to define and integrate the services solution into the comprehensive Okta proposal * Own Services and Training bookings quota in assigned territory * Translate high-level product proposals into an implementable technical solution * Execute Professional Services technical scoping activity with prospective customers and produce proposal, level of effort, Statement of Work, and resource plans * Plan and lead teams of resources involved in scoping professional services for our most complex solutions and the largest customers. * Plan and lead Training positioning and discovery with prospective customers, make training recommendations, and ensure appropriate training is included in proposals and quotes. * Work harmoniously with Okta channel partners on joint proposals and scoping to ensure customer success * Being recognized by customer as a trusted advisor in product deployment and process decisions. * Perform in a billable capacity as an active project participants during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination. * Participate in virtual teams to assist buildout Okta Services methodologies, processes, offerings/services, and collateral Qualifications: * 4+ years experience of selling Professional Services and/or Technology Solutions. * 4+ years meeting and exceeded services bookings targets in a services organization. * 6+ years building and maintaining positive relationships with key partners throughout a delivery process. * Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings. * 4+ years of experience mastering the SOW/Proposal processes by scoping, producing, and delivering to the customer SOW's that meet customers documented requirements * Can articulate relevant customer success stories and metrics that demonstrate value to the customer. * 3+ years experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, XACML, WS-Federation, WS-Trust, OAuth, OpenID, Active Directory, LDAP) * 3+years experience with Software as a Service and Infrastructure as a Service * General knowledge of cloud architecture as well as on-premise IT landscape * Some knowledge and experience in Identity and Access Management (IAM) and Security space preferred * Project Management experience is a plus * Ability to learn Okta solutions at a technical consultant level Problem Solving You exhibit confidence and a deep understanding of emerging industry practices when solving business problems. In addition, we want someone who displays certainty in driving requirements, estimating, scoping, and selling proposals. You can identify critical issues with ease, while pushing creative thinking beyond the boundaries of existing industry practices and customer mindsets. Communication * Drives customer interactions and provides mentorship and structure to SOW proposal development and PS sales cycles * Communicates with internal and external customers and management * Effectively communicate technical information to non-technical audiences * Delivers informative, well-organized presentations * Understands how to communicate difficult/sensitive information thoughtfully Team and Customer Interaction * Facilitates and leads effective team interaction * Communicates effectively with customers to identify needs and evaluate alternative business and technical solutions with customers * Continually seeks opportunities to increase customer satisfaction and deepen client relationships * Manages client expectations effectively Education: A Bachelor's degree in or related discipline or relevant technical experience required Okta is an Equal Opportunity Employer. #LI-SS1 Okta Los Angeles CA

Professional Services Engineer

Pics