Professional Services Engineer

Job Summary:

Professional Services Engineer is responsible for the design and implementation of a variety of technical solutions as well as help with new client onboarding projects. This individual is expected to consult with clients and Executech Sales team on solutions that will meet the business goals of the organization. Responsibilities include design, implementation, and testing of solutions. Must have experience with multiple hardware solutions as well as with virtualization and storage solutions. Must be able to provide exceptional customer service and be able to support clients and internal staff when assistance is requested. This position may involve client meetings, review of proposed solutions, and a variety of other support functions for the Professional Services department. This job can also flex into supporting Onboarding and Quality Assurance practices.

Job Duties and Responsibilities:

The following is a list of responsibilities/tasks to be performed by the position of Professional Services Engineer. This is not a complete list of responsibilities/tasks; additional responsibilities may be assigned as needed.

• Design, Configure, and implement Network and Server infrastructure

• Work with project managers and clients throughout the life cycle of projects, provide feedback throughout, communicate and address issues that arise

• Provide mentorship through resolution as time permits

• Field telephone calls, email communication, attend meetings

• Attend pre-sales telephone calls and in-person meetings, to assist the Sales team with technical consultation for opportunities

• Develop clear and professional documentation on implementations and hand off to support teams/clients at the close of projects

• Assess client networks and suggest enhancements to Client Success Managers (CSMs) or Executech Sales staff that are in the client's best interest and are in accordance with Executech standard products for Managed Services clients.

• Rely on extensive knowledge and professional discretion to achieve goals

Knowledge, Skills and Qualifications:

• 5 + years of IT Systems and Network Engineering experience combined

• Good Knowledge of SharePoint administration and design.

• Good working knowledge of Azure Active Directory and Intune.

• Bachelor's degree in related area or experience equivalent is a plus

• Strong Knowledge with Windows Server 2008/2012/2016/2019

• Strong knowledge of VMware / Hyper-V virtualization solutions

• Strong firewall, routing, and switching knowledge and experience

• Experience with some or all of these hardware & products preferred: Cisco, Juniper, Dell, Palo Alto, Meraki, SonicWall, Sophos

• Excellent organizational, written, and verbal communication skills a must

• Excellent project management skills

• Excellent mentorship skills, patience, and guidance to Executech staff

• Multiple certifications in at least two or more Executech's software core offerings (e.g. VCP, Storage, Networking, Routing) is preferred

• Previous Project experience required

Soft Skills:

• Professional, pleasant, and patient demeanor

• Must have the ability to listen intently to staff and clients as needed

• Help reinforce image and professionalism of the Executech Professional Services team and organization through polished professional communications and interactions

• Exceptional customer service orientation, high degree of professionalism, and ability to work with minimal supervision

• Must have demonstrated maturity in judgment and ability to provide clear and concise guidance to others

• Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail

• Ability to communicate successfully with business clients, explaining technical issues in clear, understandable terms.

• Ability to use PSA software to document work performed on tickets in an expedient manner

• Exceptionally self-reliant and self-directed

Product Skills:

• Experience in multiple specialties helpful (Server, Storage, VDI, AD, DNS)

• ConnectWise, Automate and Auvik experience a plus

• Extremely proficient with network troubleshooting and topologies

• Extensive experience with multiple hardware for networks (WAN Accelerators, Wi-Fi, Storage, Servers, and Networking)

Typical Working Environment:

Work in a temperature-controlled office environment

Work onsite at client locations or datacenters as necessary for various projects

Low to moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue

Equipment/Tools used:

Computer

Multi-function printer/scanner

Hand tools

Desk phone

Interaction/Supervision:

Interact with managers, co-workers, and clients

No staff supervision responsibilities

Physical Demands:

Constantly talk, hear, sit, utilize keyboard/ten key; fine dexterity with hands and repetitive hand motion.

Occasionally lift and carry up to 20 lbs., push/pull up to 20 lbs., reach outward, walk-normal surfaces, grasp and hold.

Occasionally reach overhead, kneel, climb, and stand.

Rarely lift and carry between to 21-50 lbs., push/pull between 21-50 lbs., squat, crawl, walk-slippery surfaces, walk-uneven surfaces, and bend.

Hours of Work:

This position will work various hours to meet the needs of clients and business operations. May include days, evenings, nights, weekends, and holidays.