Professional Services Engineer, Americas/Remote

As a Cato Professional Services Engineer, you will be a trusted advisor to our customers to help see them through their SASE transformation journey. You will provide technical guidance and direction to ensure the Cato SASE solution's smooth and successful implementation.

Responsibilities:

• Responsible for the successful design, configuration, and deployment of Cato's solution so that our customers can realize the total value of their investment in our technology.

• Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence.

• Help synthesize experiences and trends observed in the field into repeatable technical best practices in collaboration with other Cato functions.

• Maintain expert-level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise IT infrastructure landscape.

• Coordinate and facilitate customer onboarding training.

• Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality.

Requirements:

• 5+ years of experience working in a multi-vendor IT infrastructure environment as an architect or engineer ideally responsible for solution implementation and/or design.

• 5+ years of hands-on experience in network routing (static, BGP, OSPF, etc.) and switching plus at least three years in one or more of the following domains:

• Firewalls and Proxy Services

• Secure Web Gateway/CASB/ DLP

• Identity Management (SSO, SAML, LDAP, etc.)

• Intrusion Prevention Systems

• Networking Packet Analysis

• Knowledge of and experience in deploying IT in a secure manner following industry best practices.

• 3+ years of experience in a customer-facing role (consulting, professional services, pre-sales, managed services) for a high-tech software or technology vendor.

• Experience with implementing and/or managing network infrastructure with one or more of the major public cloud service providers (AWS, Azure, GCP)

• Exposure to web-based APIs and scripting languages

• Excellent customer interaction and presentation skills (ability to clearly articulate to diverse audiences, delivering the message in a manner which is concise and professional).

• Ability to influence and persuade at all levels, gaining a 'Trusted Advisor' status with key stakeholders.

• Excellent troubleshooting and problem-solving skills with an innate ability to methodically get to the root of issues.

• Must be very well organized and work effectively in an agile and fast-paced environment.

• Comfortable working within a geographically distributed team for a hypergrowth global organization.

• Relevant industry-recognized certification from major security and network vendors is a plus.

• Solid command of the English language (written and spoken) with additional language skills is a plus.

• Ability to travel up to 25% of the time.

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