Professional Services Engineer 2

ATTENTION TO ALL CANDIDATES:

• $2,000 Hiring Bonus*

Our team focuses on excelling in the technology world so our customers can leverage that technology to expand and grow their focus. We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.

Metro Sales Inc. is a Technology Solutions and Managed IT Services provider. While we remain solid in our core values, we are experiencing a rapid yet exciting growth like never before. Whether you're a small group pursuing your vision or large enterprise with a networked fleet of systems, Metro Sales provides technology, products, supplies, services, and consultative know-how to help you achieve your business goals.

MSI is seeking a Professional Services Engineer 2 to work out of our Plymouth Data Center to work with our customers in onboarding their organization to our services, implementing of new technologies, and handling advanced escalations from our Service Desk.

What You Will Do:

• Understand Professional Service objectives, as well as the role and function of internal team members.

• Document and train on projects and implementations for handoff to customer and support teams.

• Implement new hardware, software, and services to our customer base.

• Perform scheduled or reactive onsite service calls.

• Provide escalation assistance to our Support Team as required.

• Knowledge transfer to internal departments to facilitate successful project implementations.

• Proactively plan, scope, oversee, coordinate, track and run assigned projects tasks.

• Provide regular project reviews and reporting to leadership, as required.

• Provide subject matter expertise.

• Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.

• Become a valued member of the Standards and Alignment Committee.

• Maintain high positive client and user satisfaction and relationships.

• Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.

• Implement, participate in, and promote Quality Assurance (QA) objectives, processes, and procedures of the company.

• Conduct thorough checking and self-checking of information and documentation.

• Maintain project files and keep documentation accurate and in good order.

• Assist in the training, mentoring and development of staff.

• Perform general office duties as required.

• Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.

• Perform other appropriate duties and responsibilities as assigned by the company leadership.

• Adopt continuous learning and improvement processes in all aspects of the position.

Qualifications:

• Degree in Computer Science/Information Technology or equivalent experience.

• 5 years plus previous experience in IT administration and/or technical support experience, or equivalent.

• Appropriate Driver's License based on primary job role location.

• Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware, software, and security applications.

• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.

• Demonstrated experience with web and internet technologies.

Aptitude and Interpersonal Skills:

• Strong desire to achieve at a high level.

• Willingness to collaborate and work together across teams.

• Strong communication (written and verbal) and interpersonal skills.

• High level organizational, project management, coordination, and prioritization skills.

• Strong problem-solving skills and self-learning.

• Show initiative when undertaking tasks.

• Able to work well both within a team environment and autonomously.

• Good task management and multi-tasking skills.

• High degree of confidentiality.

• High degree of punctuality.

• Ability to take, interpret and follow instructions.

• Customer service orientation.

• Ability to work with staff at all levels of the company.

• Committed towards undertaking duties efficiently with a strong attention to detail.

• Professional personal presentation.

• Awareness of and ability to work in accordance with company policies and procedures.

What We Offer:

• Medical Insurance

• Dental Insurance

• 401K and Profit Sharing

• Employee Stock Ownership Plan (ESOP)

• Life Insurance

• Student Loan Repayment Plan (SLRP)

Metro Sales Vision:

We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We're looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

At Metro Sales, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status.