Professional Services - Engagement Manager

Cylance Indianapolis , IN 46218

Posted 2 months ago

Worker Sub-Type:

Regular

Job Description:

THE POSITION

BlackBerry is seeking an Engagement Manager to become immersed in managing new and ongoing Professional Service's projects. The Engagement Manager will provide leadership and execution for assigned projects within the Professional Services division. This individual will lead the day to day execution for all aspects of their client's projects. As the Engagement Manager, you will be responsible for the coordination across a variety of teams: information technology, implementation, sales, strategic customers and have an in-depth knowledge of services and solutions. Develops, implements and maintains "best practices" to improve operational efficiency.

As part of the Professional Services team, the Engagement Manager bridges the gap between the Consulting team and the organization's clients by managing service engagements and product rollouts for our customers.

WHAT YOU WILL DO

  • Establish client relationships and lead the execution of Professional Services projects

  • Identify, analyze and prioritize opportunities to build relationships and continuing opportunities for the Professional Services team

  • Perform planning, analysis, coordination and reporting activities to keep projects and tasks on schedule

  • Exercise independent judgment and be accountable for client project delivery and overall client satisfaction

  • Follow established guidelines and interpret policies

  • Demonstrate a basic knowledge of key services, operational policies, processes and methodologies

WHO WE ARE LOOKING FOR

  • Bachelor's degree in a technical or quantitative discipline or equivalent work experience. PMP a plus.

  • Minimum 7 years of job-related experience

  • Ability to regularly communicate with people on a technical level

  • Strong organizational and analytical skills

  • Superior time management and follow-up skills

WHAT WE NEED FROM YOU TO APPLY

  • Current resume

  • Cover letter/summary expressing:

  • Why you are interested in working at BlackBerry

  • The skills, strengths and expertise you will contribute to our diverse team of extraordinary talent and humble hearts

Job Family Group Name:

Professional Services & Consulting

Scheduled Weekly Hours:

40


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Professional Services - Engagement Manager

Cylance