Professional Services Consultant - West U.S.
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Looking for more than just a job? We like developing our people just as much as we like developing great products.
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With more than seven acquisitions in the last four years and open positions around the globe, it's an exciting time to join Ivanti!
Competitive salary, matching 401k, snacks, team events, and flexible hours. Ivanti is a great place to work.
If you're passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!
The Professional Services Consultant will provide technical leadership for existing customers in the design, installation, configuration, and implementation of solutions and related technologies. The position requires the ability to execute projects both independently and in conjunction with other consultants and partners, and to implement high-quality technical solutions based on industry best-practices and complex business and technical requirements. Customer projects include new implementations, upgrades, health-checks, and tailored workshops/training. The ideal candidate will demonstrate the ability to combine the need to meet and exceed customer expectations whilst operating within stated project parameters, you will also contribute to best practices and implementation standards along with the rest of the Consulting team.
Analysis & Design
Lead workshops to perform detailed requirements analysis, information gathering on client expectations and technical baselines for writing or technical review of Statements of Work and production of detailed requirements definitions
Assist in writing or validating the scope of work and technical assumptions of Statements of Work
Produce high quality, scaleable designs based on functional requirements, customer environments and standards and current best practices
Build & Deploy
Perform consultation, implementation, testing, documentation, and knowledge transfer for billable engagements
Support customers with pilot and production implementation and rollout
Operate & Optimize
Lead customer handover workshops and orientation sessions
Perform health assessments of customer implementations and provide recommendations
Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate
Work with the Professional Services organisation to maintain both company and department goals
Maintain and develop knowledge of the Ivanti solutions portfolio and specific practice area offerings
Conduct consulting engagements and deliver solutions in a timely and effective manner.
Assist in the development of Ivanti service offerings, including definition of tasks, deliverables and standard estimates
Help to document best practices in developing and deploying Ivanti solutions, and feed them into our knowledge base for reuse by customers and partners
Provide regular update/reports to the both the project and account teams
Required Skills & Experiences:
Strong knowledge of infrastructure architecture and design of complex distributed systems environments
Strong practical Windows systems administration skills
Excellent understanding of Windows OS & infrastructure including File System, Registry, Active Directory, user profiles, security
Good understanding of Software Packaging and delivery mechanisms
Familiarity with systems management concepts, processes and standards
Capacity/performance management and tuning; and storage and network management.
Understanding of modern IT production data center and hosting operations including virtualization and ideally cloud platforms
A good practical understanding of Web-based application delivery, including IIS server platforms
Experience with supporting technologies such as Load Balancing, DNS, Firewalls
Some scripting knowledge (VB, PowerShell) useful
Industry certifications and experience with Citrix, VMware, MSFT, and related companies
Excellent communications and interpersonal skills
At Ivanti, we are One. One Company, formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop and retain the best and brightest people from the most diverse candidate pools we can find all over the world.
External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search.