Professional Services Consultant

Silkroad Technology Chicago , IL 60602

Posted 3 weeks ago

At SilkRoad Technology, it's all about the employees! It's all about the flexibility! It's all about the extras. It's all about growth, yours and ours. It's all about opportunity to build your career with a leader. At SilkRoad, you can have a major impact on our customers, you can be an important part of our success, and you can work in a great environment that's loaded with talented professionals. This is your opportunity to join us!

SilkRoad is seeking a self-motivated Services Consultant to plan, execute, and finalize projects while adhering to strict deadlines and budgets. This hands-on role requires the consultant to be able to implement our LifeSuite of products, manage the overall project and to perform various implementation duties that may include:

  • Effectively communicate and coordinate project expectations to team members, HR leaders and subject matter experts in a timely and clear fashion.

  • Work closely with Sales to ensure a positive transition from the sales cycle to the implementation experience.

  • Define project scope, goals, and deliverables that support business goals in collaboration with project team and stakeholders.

  • Translate business requirements into systems requirements.

  • Plan, schedule and track project timelines and milestones using appropriate tools.

  • Develop and deliver status reports, change orders, requirements documentation, and presentations as necessary.

  • Proactively manage changes in project scope, identify potential risks and devise contingency plans throughout project life cycle.

  • Work closely with the Support team to successfully transition the client after products are live.

  • Build, develop, and grow business relationships vital to the success of the project.

  • Delegate tasks and responsibilities to appropriate team members.

  • Configure LifeSuite of products to fulfill project scope.

  • Conduct lessons learned meeting at the end of each milestone and report on findings to continually develop best practices.

Required Skills

  • Experience at working both independently and in a team-oriented, collaborative environment is essential.

  • Conforms to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

  • Strong interpersonal, as well as written and verbal communication skills.

  • Ability to manage customer expectations and deliver world-class customer service in a high-pressure environment

  • Ability to travel as required, up to 25%.

Required Experience

  • Minimum of 2 years of experience in either a functional Human Resources capacity, preferably within the Talent Management, or HR systems implementations, preferably SaaS products.

  • Minimum of 2 years of experience in project management or leadership role within HR.

  • Direct work experience in a project management capacity, including all aspects of process developments and execution.

  • SHRM-CP, SHRM-SCP or other HR-related certification is preferred.

  • Experience with globalization, localization and internationalization of web applications is preferred.

This position is located at St. Magnus House, G17, Ground Floor, 3 Lower, Thames Street, London, LND. View the Google Map in full screen.


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Professional Services Consultant

Silkroad Technology