Professional Services Consultant 1

Professional Services Consultant 1

Location Requirements: This role is Hybrid to Wayne, PA and is based in the Eastern Time Zone.

Your role on the team:

The Professional Services Consultant, 1 reports directly to the Services Delivery Manager, in the Client Services Organization. The Professional Services Consultant, 1 is responsible for achieving a high satisfaction rating from clients by having a successful implementation of software solutions.

You can expect to:

• Lead, own and manage client implementations and lead requirements gathering, business analysis, system configuration, testing, and training.

• Extract, analyze and assess client business needs and workflows; make consultative recommendations.

• Understand client expectations and client requirements when the project begins.

• Keep the project in scope and on time.

• Set up and configure client's workflows (business processes), security roles and rights, etc. per requirements and system administration.

• Recommend best practices to clients based on product capabilities and business process workflows.

• Provide technical expertise and training to colleagues and clients.

• Provide feedback on existing product based on efficiency gains and customer needs.

• Participate in internal initiatives to build efficiencies, team knowledge, and increase customer satisfaction.

• Maintain an average productive UTE target of 70%.

• Working directly with customers to document and validate business requirements, which are then mapped to the application's functionality.

• Conduct Peer Review of Projects which include 360 feedback for consistency, delivery, and presentation.

What you bring to the role (nice-to-haves):

• Skilled in facilitating change management, providing guidance to organization leaders rolling out a new system and process.

• Dedicated to meeting client expectations, acts with the client in mind, maintains effective client relationships.

• Previous experience successfully managing large, complex multiple clients simultaneously with minimal supervision

• Researches, analyzes, develops, and recommends processes and procedures to improve the customer's overall experience.

• Pilot new service offerings to determine validity, feedback, and value.

• Understanding of common industry standard business practices related to Solution & Integrated 3rd Parties.

• Team player, but exceptional at working independently.

• Project Management experience (preferred).

• Effective Communicator - both verbally and written - to peers, leadership and business partners including strong questioning and listening skills and ability to look beyond obvious answers to understand impacts.

This role requires (must-haves):

• Bachelor's degree, or 2+ years of commensurate professional experience

• Strong analytical skills, data management and reporting capabilities.

• Technical proficiency, solution mindset, communication and organizational skills are top strengths.

• Available to travel at least 30% of the time.

At Frontline, we are unique individuals, but we all hold to a set of guiding core values. We build relationships through open communication, which includes honesty, vulnerability, valuing team input and practicing personal and corporate humility. At Frontline, we hire the right people and invest in those people through mentoring and professional development. While we work hard, we strive for harmony between work and family. Our values consistently impact those around us, whether it is by providing outstanding customer service or treating those outside the company with respect.

We offer a competitive compensation package including a base salary, bonus plan and stellar benefits. Our company growth and position in the market have created a promising environment for career advancement and rewarding challenges.

Are you ready to make a true impact by joining a world class team that directly influences the education industry? Then let's talk!

Frontline Education Vision:

Partnering with the education community to prepare students with the skills for tomorrow and a lifetime of learning

Frontline Education Mission:

Serving members of the education community with integrated solutions, insights and caring people to support them in their pursuit of excellence

Frontline Education is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.