Professional Services Capability Lead

New Signature Atlanta , GA 30301

Posted 3 weeks ago

New Signature possesses expertise in the full stack of Microsoft technologies, and our solutions begin long before implementation. We strategize and walk alongside our customers toward their transformed tomorrows. Every solution that New Signature rolls out requires leadership support to ensure that a transition to steady-state operations is smooth for the customer and organized for our teams.

Position Overview

We are looking for our next Professional Services Capability Lead to join New Signature's Delivery Management team. The primary business driver and purpose of the Professional Services Capability Lead position is to be the subject matter expert in Delivery Management resource capability development and delivery methodology development/maintenance for the Delivery Management function. This is a new position inside of New Signature as we pivot from a centralized Project Management Office and Service Delivery Management team to a regional operating model and establish the PS Capability Lead as part of this transition. This position will report to the North America VP, Delivery Management & Operations.

Responsibilities

  • Work in collaboration with Regional Delivery Management Leads to Influence and support regions to obtain 70%+ utilization for all NA Project Managers and Service Delivery Managers

  • Establish and/or evolve New Signature standards for delivery management, including creation/maintenance of templates, tools implementation, documenting best practices (e.g. status reporting, quality assurance, etc.) and enhancing delivery methodology

  • Establish continuous improvement feedback mechanisms for peer feedback and sharing, capturing best practices and reusable assets, and improving delivery quality through self-improvement initiatives

  • Facilitate and coordinate the process reengineering team in the continuous improvement and maintenance of methodology documentation

  • Improve the capability and maturity of the regional Project Managers and Service Delivery Managers over time through training programs, coaching and targeted hiring

  • Serve as a Senior Subject Matter Expert when a delivery situation cannot be solved within the region

  • PS Capability Lead should attain personal utilization of 30% through a combination of pre-sales/Subject Matter Expertise support, quality assurance activities, or other senior level Delivery Management support for customer projects/services

  • Oversee New Signature delivery and support standard of no less than 20% onsite delivery for all Professional Services engagements in North America.

  • Provide guidance and framework around Customer Satisfaction and quality programs.

  • Partner with the People Team to ensure no less than 90% of North American client-facing employees consume 80 hours of purposeful training per year to keep their skills fresh and market-relevant.

  • Develop quality audit structure to ensure minimum of 75% of NEW regional projects adopt the New Signature delivery methodology

  • Establish a quality assurance framework/program

  • Adherence to New Signature and Client Information Security policies shall be met and followed at all times

Requirements

  • 10+ years of project management experience within the IT project field

  • BA/BS degree or equivalent desired

  • Ability to apply proven project management methodologies and practices, including: IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), or Project Management fundamentals (e.g. PMI or equivalent)

  • Strong customer service orientation

  • Demonstrated understanding of delivery management as a strategic asset, a basis for continuous improvement and the role of driving organizational maturity in an evolving environment

  • Strong interpersonal and communication abilities

  • Supervisory experience and/or program management of teams

  • Analytical and critical problem solving

  • Attention to detail in both administrative and project/program activities

  • Demonstrated familiarity and experience in using MS Project / Project Online

  • Travel up to 30% required

ABOUT NEW SIGNATURE

New Signature is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. Behind every interaction is our dedication to provide outstanding experiences and to build authentic relationships with those around us. We are passionate about driving transformational results for clients across all company sizes, geographies and industries. The New Signature team delivers full lifecycle solutionsfrom project inception and planning, through deployment to ongoing support and maintenance.

New Signature was named the top Microsoft partner in the United States and the United Kingdom in 2014 and again in the United States in 2015becoming the first partner ever to win the prestigious US Partner of the Year award two years in a row. With over 600 individual technology certifications, New Signature is a recognized expert at the forefront of Microsoft advancements and couples these powerful technologies with exceptional services to empower our customers, colleagues, and community.

OUR CORE VALUES

Human: We use our hearts and minds to collaborate for success

We harness technology to drive business, but we never let that replace our human connections. We use our hearts and minds to collaborate for success and instill confidence in our customers through relationships forged from trust.

Generous: We are giving and respectful

With our efforts to always be generous, we elevate our service level with empathetic and considerate communications and actions. We always find a way to support our customers and colleagues by giving of our time and talent and equally respecting the time and talent of others.

Authentic: We tell it as it is, with positive intent

Being authentic helps to nurture our strong and trusted relationships. We are honest, transparent, and reliable. When you partner with New Signature, you are partnering with a group of purposeful, outcome-driven and results-oriented professionals.

Innovative: We push the boundaries at the intersection of people, process and technology

For us, there are no limit to our dreams. We continually innovate and push boundaries at the intersection of people, process, and technology to bring our customers and colleagues the best solutions first.

EMPLOYMENT ELIGIBILITY

New Signature requires the candidate to prove eligibility to work in the United States or Canada (depending on the location of the job) within three days of being employed. All final candidates will be asked to complete a background check in both the US and Canada. These record checks can include any or all of the following: education verification, employment verification, drug screening and criminal record check. Positions that require significant travel may also require a driving record check.

For US Applicants: New Signature is an E-Verify employer. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. E-Verify employers verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify is only used upon acceptance of a job offer and completion of the Form I-9.

Click here for the E-Verify Participation Poster (available in English and Spanish)

If you require this notice in another language provided by DHS please contact us at 202.452.5923

Click here for more information on Your Right to Work or Visit the USCIS website here for more information on E-Verify

For Canadian Applicants: New Signature is committed to working with and providing reasonable accommodation to individuals with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, New Signature will provide accommodations throughout the recruitment and selection process to applicants with disabilities. To request a reasonable accommodation, please call 416.971.4267. Please ensure to provide your name, the best way to contact you, a detailed description of the nature of any accommodation that you may require (including any materials or processes that can be used to ensure your equal participation).

All Applicants: New Signature is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.


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Professional Services Capability Lead

New Signature