Professional Service Leader

Job Description

Mirantis is searching for a Professional Services Leader! As the Professional Services Leader, you will focus on helping our customers achieve their goals.

The Professional Services Leader is a strategic leadership role responsible for driving the success of professional services engagements related to the design, implementation, and management of a versatile cloud platform. This role requires a strong blend of technical expertise, business acumen, and leadership skills to lead a team of consultants and engineers in delivering high-quality services to clients. The ideal candidate will have a deep understanding of hybrid cloud architectures, Kubernetes, OpenStack, and cloud-native technologies, along with a proven track record of leading professional services organizations.

Main Responsibilities

Strategic Leadership:

• Provide strategic direction and leadership for the professional services organization, aligning with the company's overall business objectives and growth initiatives.

• Develop and execute plans to expand professional services offerings, drive revenue growth, and enhance customer satisfaction.

Team Management and Development:

• Lead and develop a team of consultants, engineers, and project managers, fostering a culture of excellence, innovation, and collaboration.

• Define roles and responsibilities, set performance expectations, and provide mentorship and career development opportunities for team members.

Client Engagement and Relationship Management:

• Serve as a trusted advisor to clients, understanding their business needs and challenges, and recommending solutions that align with their strategic objectives.

• Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.

Solution Design and Architecture:

• Collaborate with clients and internal stakeholders to design and architect hybrid multi-cloud solutions that meet business and technical requirements.

• Provide thought leadership and best practices guidance on containerization, virtualization, and bare metal infrastructure management.

Project Management and Delivery:

• Oversee the execution and delivery of professional services engagements, ensuring projects are delivered on time, within budget, and to the highest quality standards.

• Define project scopes, objectives, and deliverables, and allocate resources effectively to meet project goals.

Continuous Improvement and Innovation:

• Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools.

• Stay abreast of industry trends, emerging technologies, and best practices, and incorporate them into professional services offerings.

Cross-Functional Collaboration:

• Collaborate closely with sales, marketing, product management, and other cross-functional teams to drive alignment and support overall business objectives.

• Provide input into product development and roadmap based on customer feedback and market insights.