Professional Service Executive (West Coast)

Abbott Laboratories Portland , ME 04101

Posted 2 months ago

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

The Professional Services Executive (PSE) works directly with our customers to provide intelligent insights and collaboratively develop customized solutions to ensure that the sales goal for the given territory is met or exceeded. Recommends IT enablers and consulting service engagements that enable health care providers (from laboratories to public hospitals to private integrated delivery systems) to improve their performance. Works closely with the larger Sales team and helps to support the development of our informatics solutions specialists.

Position Territory:

  • The territory covers all of the West Coast

  • Qualified candidates must currently live near a major airport.


  • Lead and execute complex contract negotiations to achieve the sales quota for given customer base. Create strong territory and strategic account plans to lay out strategic approach and share best practices with larger Sales team to help drive a culture of excellence.

  • Research target accounts to understand performance KPIs and customer strategies to drive conversations that demonstrate how the application of IT enablers and service solutions in/outside of the lab and across the broader healthcare space can improve performance KPIs and strategies.

  • Act as the central point of contact for the customer from beginning to end - closely facilitate process steps to ensure exceptional satisfaction (conduct informatics products demonstrations, engage appropriate subject matter expertise, set up statements of work, etc.).

  • Help implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance, acts as a trusted advisor to the customer.

  • Build and persevere strong customer relationships to drive new sales, protect base business, and assess needs and care-about, including with senior key decision makers and stakeholders in the C-Suite.

  • Act entrepreneurial and help our team to continually push our creative boundaries by proactively identifying and recommending customer-centric business opportunities with the potential to increase satisfaction and engagement.

  • Navigate within a highly matrixed environment using strong communication and interpersonal skills to coordinate appropriate Abbott resources and support necessary



  • Bachelor's degree and a minimum of 4 years of experience selling software solutions/services; experience within the healthcare environment preferred.

  • Experience with building business on current accounts and creating new profitable accounts.


  • Understand IT technology within hospital environment; strong understanding on how technology drives value in the broader healthcare space preferred.

  • Ability to travel up to 75% in assigned territory and other locations in the US to attend training and support business needs.


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with on-boarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

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Professional Service Executive (West Coast)

Abbott Laboratories