Provides case management support and education to patients on assigned caseload through remote contact with patient. This includes: relationship building, assisting with navigating insurance and pharmacy protocols to obtain medication, referral source, and customized product and disease state training.
Specific job duties:
Interact and build relationships with assigned patients throughout duration of program.
Provide patient centric education regarding treatment and disease states for assigned products.
Manage caseload including schedule maintenance and adherence, scheduled calls/interactions, updating program database per company protocols.
Coordinate meetings between patient and clinical partners.
Deliver customized interactions based on patient's needs.
Participates in program specific customer meetings and training sessions.
Participates in program specific orientation meetings and demonstrates clinical and systems competency on tests.
Performs special projects and performs other duties as it pertains to specific contract performance.
Desired Skills and Qualifications:
Registered Nurse license (current and valid) in state of practice
Demonstrated proficiency with Microsoft Office software; basic database navigation
Knowledge of pharmacy, insurance, pharmaceuticals, life sciences, or healthcare business preferred
Ability to multitask in both PC/Phone related tasks
Works with minimal supervision effectively and collaboratively within a team
Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers
Results oriented; demonstrated ability to prioritize and manage work load and meet project deadlines
Excellent communication skills both verbal and written